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First American Bank
- Elk Grove Village, IL
About this business
Location details
PO Box 0794, Elk Grove Village, IL, 60009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stop raping your customers with fee's.
they don't keep staff for international wire transfers on the weekends. is there only one person that does this function? i wish i knew that sooner. almost impossible to do this during the week.
Business response:
Jesse, wire transfers are processed Monday through Friday between 8 a.m. CT and 4 p.m. CT. Like other banks, we do not process wire transfers (domestic or international) on weekends, only business days. For international wires being processed through consumer accounts, First American Bank must comply with the Dodd Frank Act. The Dodd Frank Act requires banks to provide a disclosure at the time the wire is processed. Since there is a disclosure that must be given, we can only accept international wires during our business day... read more
they don't keep staff for international wire transfers on the weekends. is there only one person that does this function? i wish i knew that sooner. almost impossible to do this during the week.
Business response:
Jesse, wire transfers are processed Monday through Friday between 8 a.m. CT and 4 p.m. CT. Like other banks, we do not process wire transfers (domestic or international) on weekends, only business days. For international wires being processed through consumer accounts, First American Bank must comply with the Dodd Frank Act. The Dodd Frank Act requires banks to provide a disclosure at the time the wire is processed. Since there is a disclosure that must be given, we can only accept international wires during our business day... read more
in today's world deposits such as CASH APP, ZELLE etc post and is available IMMEDIATELY except for First American Bank. it is so frustrating to have OD fees when u have these automatic deposits come in to clear the OD. CS reps are NOT available by phone all day like other Banks. only during banking hours so if u have an issue after bank hours TOUGH LUCK. This is a small bank and operates as such. Not convenient at all. I have tolerated the lack of convenience for about 4 yrs because this bank was next door to my other job.... read more
Business response:
Michelle, Larry followed up regarding your concerns. Please let us know if there’s anything else we can help with.
in today's world deposits such as CASH APP, ZELLE etc post and is available IMMEDIATELY except for First American Bank. it is so frustrating to have OD fees when u have these automatic deposits come in to clear the OD. CS reps are NOT available by phone all day like other Banks. only during banking hours so if u have an issue after bank hours TOUGH LUCK. This is a small bank and operates as such. Not convenient at all. I have tolerated the lack of convenience for about 4 yrs because this bank was next door to my other job.... read more
Business response:
Michelle, Larry followed up regarding your concerns. Please let us know if there’s anything else we can help with.
Fee after fee. Every time I travel my card gets shut down. Even when I alert them that I’m traveling. So many better options in the bank world. I have banked with the same bank for many years and first American took over my bank last year. Time to find a new bank.
Fee after fee. Every time I travel my card gets shut down. Even when I alert them that I’m traveling. So many better options in the bank world. I have banked with the same bank for many years and first American took over my bank last year. Time to find a new bank.
Dickie has been telling Grandma for years about FirstAm’s great customer service in the commercials. Regrettably Kevin in Customer Service must not listen to the radio.
Dickie has been telling Grandma for years about FirstAm’s great customer service in the commercials. Regrettably Kevin in Customer Service must not listen to the radio.
Frequently asked questions about First American Bank
How is First American Bank rated?
First American Bank has a 4.3 star rating with 1,465 reviews.
When is First American Bank open?
First American Bank is open now. It will close at 6:00 p.m.