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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
6927 S. Zarzamora St, San Antonio, TX, 78224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was in on a Friday at the location on Huebner and had the MOST difficult time. All I asked for was an updated debit card as my card was expiring. First of all i was greeted in the most unfriendly way. And furthermore was told I couldn't do it. I've banked with Firstmark over 8 yrs and never have I been treated this way. Roxanne, supervisor was absolutely unprofessional. I will be taking my investments elsewhere. I called customer service and was able to get a new card after all in the branch. Firstmark please do better. ... read more
Business response:
Hello, We are deeply sorry to hear about your experience. This is not the level of service we aim to provide. We value your membership with Firstmark and appreciate your feedback. We spoke with the team regarding your comments and discussed how we can provide a friendlier member experience in the future. Thank you for sharing, and we hope to continue serving you in the future. Best, Firstmark Credit Union
My experience was very professional. Ms. Dulce Alvarez was very well presentable. She answered all my questions I had and went out of her way to ask me if l had more question about the loan just to let her know. She explained herself very professional. I highly recommend her for helping others as she has helped me
Business response:
Hello, Mauro! It's fantastic to hear about your great experience with Dulce at our Zarzamora location. Did you mean to rate us a five on your experience? If so, hopefully, you can update your review. We appreciate you taking the time to share your review. Thank you for your membership and look forward to serving you again soon. Sincerely, Firstmark Credit Union
The services are not good you have to talk to a machine and wait for a long time and sometimes once thay answer the call just hangs up like they did it on purpose and then they are closed on Saturday when you need them the most.
Business response:
Hello, Anthony. We apologize for the long wait time you received and are working as quickly as possible to answer all our member's calls. As of August 6, we are open on Saturdays at select locations! The closest location to Zarzamora open on Saturdays is our Mission location. If you have any further questions, you can email us at social@firstmarkcu.org. Thank you for your review and feedback.
I've been with firstmark before it was changed from teacher c.u. I was 15yrs old when I got married 1985 and added my spouse then you all changed my account to a duel account my spouse somehow became the person in charge of the account . Thxs for being a family bank by helping us
Business response:
Hi, Ernesto! We are happy to hear of your membership with us over the years. We look forward to continuing to serve you and your spouse. Thank you for being a Firstmark Credit Union member.
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.7 star rating with 262 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open at 9:00 a.m.