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Forest Trace Senior Living
- Assisted Living Facilities
- Lauderhill, FL
About this business
Location details
5500 NW 69th Ave, Lauderhill, FL, 33319, United States
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The reason we give the quality of care a 3 is because the wrong meds were given to our loved one. He was only there a few months before he passed away. The biggest positive was the staff that work directly with him were very caring and you could tell actually are there because they care, it's not just a job. Biggest negative was communication back to us from the administrative staff. My mother would have to physically go there to be able to talk to someone.
Business response:
We appreciate the kind comments and hope that you have been doing well since your spouse passed. We read all reviews and make changes whenever possible. We appreciate that you took the time to tell us your opinion.
The units were spacious and conveniently located. The community is green and lovely with a nice pool, tennis courts and activities. My mother was in assisted-living, but my opinion it's an ideal setting for active retirees in independent living.
Business response:
Hi, thank you for taking the time to leave us this information about your experience at Pacifica Senior Living Forest Trace. If you have any further questions, please give us a call. We're always happy to help! Take care!
medical, maintenance, and housekeeping staff very friendly, management needs improvement. The only areas we have had concerns were mainly with management. Day one of orientation didn't go well at all which created issues with the medication administration of my father. Unfortunately to this day, the property manager has not made any efforts to meet us. The only few interactions has been through email. Other than that, my father is happy and has accommodated at his new place. The nurses have really made my father feel welcome... read more
Both my In laws were residents of Pacifica. The staff is not warm or helpful. They had the unpleasant experience during they stay time. Front desk employee was rude to my mother In law most of the time when she was asking questions. Dining room servers had bad attitude. Everything was rush rush rush!! My father In law was on wheelchair. Dining room manager was making sure he wont be seeing during his eat time put him and his wife in far corner so others wont see him just because he was on wheelchair showing a lack of respect... read more
Business response:
We understand the heartbreak of watching the physical decline of a loved one, and the ongoing education needed in understanding changes in care. Due to HIPPA rules (Health Insurance Portability and Accountability Act), we are restricted from commenting regarding your in-law care. However, we do take the word “care” seriously and only seek to offer families the best possible support. That said, some of your statements are not entirely accurate, for instance with regard to the dining room. A resident established dress code was... read more
The main reason I moved here was because it was close to where I was living and my friends were nearby - but there is nothing to do here all day every day. There are no activities or social interaction between residents what so ever. I leave to go play cards elsewhere at night. It is very boring. That has ruined the experience for me, I cannot wait to move out.
Business response:
Now that time has passed we are hoping that you are more active in the community. I am sure that you know that there are outings for residents every week in addition to being able to go wherever you want to go such as grocery stores, pharmacies, or to the bank, among other places. I bet that you have discovered that you can be taken to your physician appointments. Perhaps you have attended the many planned outings to museums, restaurants, and parks that are advertised monthly. If you haven’t...all you need to do is to speak ... read more
Not clean , and no improvements as promised, poor security, food small portions and not tasty, management not responsive & clueless , shortage of help and over priced for what you get. Not recommend
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (954) 713-9501. We hope to hear from you to resolve this matter.
My aunt went into assisted living and they were not taking care of her at all. I had a camera in there and many times she had fallen and no one would go in and help her so I had to call the front desk. [name removed] the nursing director told me we needed to get private duty care for her which was extremely expensive. [name removed] mis-assesed my loved one when she was in rehab, she could not do an in person assessment so it was over the phone which I found out after we moved in. My loved one should have been in the memory ... read more
Business response:
Ed, we'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (954) 713-9501. We hope to hear from you to resolve this matter.
This is a horrible community. They promised a ride three days a week to dialysis, and it took them three months to set this up. They are rude and speak harshly and ore disrespectful to the residents. The nursing staff doesn't get back to the residents. The nursing staff hasn't ordered my loved one's medication in a few weeks. The place is filthy. They don't wash down the handles in the hallway each day. The elevator doors look like they have smudge marks all over them. There is no nail or hair salon appointments available. T... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (954) 713-9501. We hope to hear from you to resolve this matter. Take care.
I would say not to go here. My loved one didn't have a great experience from the start due to the pandemic. The evulation wasn' the proper one. The short amount of time my loved one was there the staff didn't like the family being involve. The communication and style had me calling every other day to the President of the Community.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed] or call our team at [removed]? We’ll work with you to resolve any issues as quickly as possible.
Frequently asked questions about Forest Trace Senior Living
How is Forest Trace Senior Living rated?
Forest Trace Senior Living has a 4.5 star rating with 439 reviews.
When is Forest Trace Senior Living open?
Forest Trace Senior Living is open now. It is open 24/7.