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Forest Trace Senior Living
- Assisted Living Facilities
- Lauderhill, FL
About this business
Location details
5500 NW 69th Ave, Lauderhill, FL, 33319, United States
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My aunt went into assisted living and they were not taking care of her at all. I had a camera in there and many times she had fallen and no one would go in and help her so I had to call the front desk. [name removed] the nursing director told me we needed to get private duty care for her which was extremely expensive. [name removed] mis-assesed my loved one when she was in rehab, she could not do an in person assessment so it was over the phone which I found out after we moved in. My loved one should have been in the memory ... read more
Business response:
Ed, we'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (954) 713-9501. We hope to hear from you to resolve this matter.
This is a horrible community. They promised a ride three days a week to dialysis, and it took them three months to set this up. They are rude and speak harshly and ore disrespectful to the residents. The nursing staff doesn't get back to the residents. The nursing staff hasn't ordered my loved one's medication in a few weeks. The place is filthy. They don't wash down the handles in the hallway each day. The elevator doors look like they have smudge marks all over them. There is no nail or hair salon appointments available. T... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (954) 713-9501. We hope to hear from you to resolve this matter. Take care.
I would say not to go here. My loved one didn't have a great experience from the start due to the pandemic. The evulation wasn' the proper one. The short amount of time my loved one was there the staff didn't like the family being involve. The communication and style had me calling every other day to the President of the Community.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed] or call our team at [removed]? We’ll work with you to resolve any issues as quickly as possible.
The community wasn't filled with not so nice people. There was head nurse who wasn't very friendly. I wouldn't recommend this community. If the resident needs more care, the nursing staff is very poor. My loved one was only there for about 3 months before we decided to move her out of this community. The sales person was good, except after sign up they don't want to have anything to do with you and they don't want to care for the resident. The community seemed cold and insensitive of the residents during the lock down. ... read more
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed] or call our team at [removed]? We’ll work with you to resolve any issues as quickly as possible.
Food is usually average to below average. One good meal of shrimp cocktail, lamb chop, raspberry cheese cake were all delicious - 1st time in 4 1/2 years. Wait staff at times rude and condescending to seniors, treat everyone as if they have dementia. Staff needs formal training and accountability on being kind and compassionate to senior. This would greatly improve the overall living conditions.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
Frequently asked questions about Forest Trace Senior Living
How is Forest Trace Senior Living rated?
Forest Trace Senior Living has a 4.5 star rating with 452 reviews.
When is Forest Trace Senior Living open?
Forest Trace Senior Living is open now. It is open 24/7.