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Fort Myers Florist
- Florists
- Fort Myers, FL
About this business
Location details
12000 S Cleveland Ave, Fort Myers, FL, 33907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I found this florist because it was near where my friend works. It was her birthday and I wanted to make it special. I went to their website and they offered free delivery and 10% off your first order. I ended up calling the florist direct because I wanted make sure they would deliver the bouquet same day. I asked about the 10% off and the sales rep had to ask the manager about it as it was her first day. The manager told me the discount was only for online orders. Really? I just helped your new employee learn how to take... read more
Business response:
Updated Response on 12/23/25: We are still deeply concerned about your feedback and want to do everything to make it right with you. We have tried to locate your order and contact information but we are unable to pull up your order from the information in your review. Please reach out to us at happyteam@familyflowers.com with your order number and contact information so we can improve your experience. We look forward to hearing from you. Previous Response, left on 12/13/25: Thank you for taking the time to share your fee... read more
For the price it'd be nice to get some full size roses. Guess they figured it was Valentine's Day and people would buy it no matter what. Overheard several people complaining in the store about it. Could've gone to Publix and bought the same quality but got double the amount to actually fill out the arrangement.
I stopped into the florist to pick up a $100 arrangement. I chose one from the case they had available. They did not have a good variety and the staff acted like I was there to bother them.
If you are seeking basic service - Fort Myers Florida is okay, but don't expect the vision YOU have. Their effort will be perfunctory, at best. I believe the owner(s), "Kevin McCarthy and his lovely wife, Julianna," spent considerable money to a Public Relations Specialist for pretty words they string together to make you feel warm and fuzzy about them. In my experience with Fort Myers Florist, I was met with misrepresentations, promises not kept and argumentative attitudes. I was personally involved in conversations tha... read more
Business response:
Cecelia, I am sincerely sorry that you were disappointed, as that is not the experience we want any of our customers to have. It appears that communication was an issue here despite our best efforts and intentions. Although, it is challenging for me to respond logically to a review that suggests (incorrectly) I hired a PR person to make customers feel warm and fuzzy about myself or my wife in self-recorded on hold message about our company's now 70 year history and that I must be resting on my laurels. Although you and I hav... read more
I purchased flowers on Valentines Day for my wife from this place and wanted to surprise her by having them delivered to her work. Their website clearly stated that if purchased that day the flowers would get there within the same day. I purchased them around 9:30AM, and waited from 9:30AM till 5:30PM to be delivered. Unfortunately they didn't get there even though the worker stated that they would definitely be there before 5pm that day. The thing is, people usually leave the office at around 5-6.. So no one would even be ... read more
Business response:
Scott, first of all, I'm very sorry about your experience. We sincerely work hard to provide a great experience to all of our clients. I am sincerely sorry that the delivery was late - that is unacceptable. As you pointed out, Valentine's Day is the busiest holiday of the year for florists, and that is not an excuse for your unacceptable experience, however, we do prioritize orders by the day they were ordered and we stated on our website and in store that we cannot guarantee exact delivery times on Valentine's Day especiall... read more
I ordered their Designer's Choice - Blooming Plant - Standard and they sent the exact same orchid Publix sells, nothing more nothing less they did nothing to it and charged $40 extra for it. They should be ashamed of themselves. I could've just Instacarted my friend an orchid from Publix and saved $50. I'm embarrassed with what my friends received & disgusted with their blatant disregard for caring. Don't order from here, I'm mortified at what was sent & they cant unsee it. They ask for a review when you order online I am gl... read more
Business response:
Bern, I am sorry to hear about your disappointment in your experience. We work very hard to provide an outstanding experience for all of our clients. I can assure you that there are many varieties of orchids that we carry and they are not what you would find at Publix. It is my understanding after reviewing you expected the designer's choice blooming plant look like the item on the website - which shows that the picture is for example only on the picture and in the item description. I am sorry for the confusion. I also under... read more
Absolutely pitiful service. Very unreliable. Ordered valentines flowers for my girlfriend on Monday to be delivered on Wednesday. Valentine's Day was Thursday. Thursday afternoon at 4 o'clock still no flowers. Also no phone call or email from them to indicate a possible problem. Called to look into it and was told that they "bounced my order out to another company that might not even be taking any orders". And they are "so sorry for me". So they are trying to blame another company for not following through. I ordered flowers... read more
Business response:
Richard, first of all, I'm very sorry for your experience. Perhaps the associate did not clearly explain on the phone to you that Captive, where your order was going, is not in our delivery area, so we had to send it to another florist to make and deliver. We are not trying to pass the buck, but this other florist accepted the order and told us they would take good care of it. I'm very sorry that this happened and as you were hopefully told, you have been fully refunded. Once again, I am sorry for your experience and I know ... read more
It said same day delivery - I became ill and could not make a Chirstmas party that evening of a dear friend - I decided to send some flowers with regrets of not being about to be there. I booked online - my card was charged over 90.00 - I never received confirmation of delivery - when my friend didn't call me I felt it was never delivered. I sent an email, started calling the number for Troys Florist and a girl would answer and just put you on hold - at least 4 times! Finally later that day I called - she asked my refer... read more
Ordered a holiday arrangement for family as I was coming in from out of town to pick up. when I picked it up, didn't ask if I liked it, or any other conversation just handed it to me. (I had prepaid) They may have said thanks but don't recall. Arrangement was crooked, off kilter in bowl and couldn't get it squared back up to look even.
Frequently asked questions about Fort Myers Florist
How is Fort Myers Florist rated?
Fort Myers Florist has a 4.6 star rating with 1,022 reviews.
When is Fort Myers Florist open?
Fort Myers Florist is closed now. It will open tomorrow at 8:00 a.m.