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Gardens at Northridge
- Assisted Living Facilities
- Northridge, CA
About this business
Location details
17650 Devonshire St, Northridge, CA, 91325, United States
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Nice people, helpful staff, reasonably good food, very clean facility
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Gardens at Northridge.
My experience here has been better than expected. Although not totally fit in yet I am finding this way of living this way of living adequate but different. I could still live open my own with a few aids seen as transportation.
Business response:
Thank you Duane for your positive recommendation of Gardens at Northridge! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
The staff are all very friendly. When I have had questions they have been helpful. They really seem to care about the residents. The facility just has a good vibe every time I am there. It has always been nicely decorated for the different holidays.
Business response:
Hi, your wonderful feedback and 5-star rating mean a lot to us. Thank you for taking the time to leave praise and kind comments for our Gardens at Northridge team! Take care, we hope to see you again soon!
All of the staff and employees are wonderful. Very friendly and helpful.
Business response:
Hi, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Gardens at Northridge.
I have been a resident here for 11 years- under 3 Executive Directors, many changes and Covid. Not surprisingly attitudes and morale of residents and staff has deteriorated. After being on a negative ride for several years, things are looking up under the leadership of the new Executive Director. She is exciting and innovative and is creating an atmosphere of caring and concern. Both residents and staff are responding to her positive attitude.
Business response:
Thank you for your review! We're glad to hear that you have enjoyed your experience at Gardens at Northridge.
Excellent care!
Business response:
Brian C, thank you for sharing these kind words with us about our community. It means the world to our team at Gardens at Northridge!
We moved my loved on into Gardens at Northridge right before they transitioned owners. There was a lot of turnover then, as a result. Not the best experience with that period. Otherwise, the move in process was ok. Communication with the family could improve. We were never informed that the prior Executive Director had left or when the new Executive Director arrived. I stumbled upon that information. However, the new Executive Director seems very proactive. The staff at this facility are friendly and attentive, they know the... read more
Business response:
Hi, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
The experience with the community, has overall been quite good. The only issue is recent ownership change and poor communication to residents and families.
Business response:
We love to hear of the things that we do well and also those that need improvement. Your input is appreciated.
My moms bathroom was not as clean as we would have liked, my brothers had to clean it a couple of times. The are great at contacting us with any questions or concerns. My mom seems to like the food and the portion sizes are large. They seem to watch a lot of TV at the community room, my mom was getting bored , took her word finding books and goes there ... So far the value is not too bad, we essentially picked it because the memory care was larger and had access to outside garden and fenced and well maintained. To be specifi... read more
Business response:
We have confirmed that the comments made by the reviewer do not concern the community of The Gardens at Northridge. The reviewer meant to write about Pacifica Senior Living Northridge. We have fully addressed their concerns and resolved their issues.
Frequently asked questions about Gardens at Northridge
How is Gardens at Northridge rated?
Gardens at Northridge has a 4.5 star rating with 115 reviews.
When is Gardens at Northridge open?
Gardens at Northridge is open now. It is open 24/7.