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Gentle Dental Ahwatukee
- Dentists
- Phoenix, AZ
About this business
Location details
4910 E Chandler, Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay away from this office. They are looking to charge your insurance and you for whatever unnecessary treatments they can get away with. First off, initial x-rays go straight to the dentist so they can develop a 'treatment' plan and come up with ways to recommend things you don't need. Scheduled a first time appointment for a cleaning and Dr Cho tried to sell me on orthdontia with their in-house provider. I have had braces twice and do not need them. He also told me I grind my teeth (I don't) and that I need a mouth guard... read more
Run away. They tried to charge for services not needed. Service was awful. I did my homework and it payed off.
While the staff at the office may clinically seem all right, this place should be avoided. I was a patient (now victim) of this office for over a decade back when it was Southwest Dental. It was sold to a private equity group, rebranded as Gentle Dental, and now they are pushing procedures that are not needed. All of this is done in order to increase revenues and drive a higher return on investment. I put trust into their staff because of my long history of being a patient with them. I never thought they would try to milk my... read more
I had been a patient of Gentle Dental for years. After signing in to my appointment today, I was advised by a very unprofessional office clerk that I have an outstanding balance from 2015 and that it had gone to collections. I told her that this must be a mistake since I have always paid my bill at the time of service and this is the first I heard of this balance. In the past 3 years of going to this dentist, no one had ever mentioned anything??? I told her I would need to look into this and she advised I could not be seen t... read more
I am echoing one prior review regarding reckless billing practice by another user. I have similarly just found out they have been over-charging above my co-pay schedule. When I requested an account review, they did own up to their mistake and I was told they owe me around $1,800, although based on my co-pay schedule I suspect the actual number should be higher. It took forever for them to reimburse and provide an updated statement, however. Last contact was 5/2/18 and I was told it takes three weeks. Well, it is the fifth we... read more
Business response:
Ming, Thank you for your comments. We have reached out and discussed with our local management team. We apologize for the billing issues and delay in processing. At this point, the issue should have been resolved by our team. If you need additional assistance, please contact the office directly at 480-785-7600. Thank you.
This is really a business run by Interdent llc in California and not an actual dental office. Intead of submitting the charges for my wife and I to our dental insurance company, they billed our credit card full tilt. As a result of this fraud, my credit card company refunded us over $3000.00 for the false charges! Save your money, your time and your teeth by avoiding Gentle Dental and all businesses who refer to themselves dental clinics.
Business response:
Thank you for your feedback. While we do not reply online to Yelp reviews, we will make every attempt to contact you. Since we may not be able to identify you by your Yelp username, please try to contact as well at (480) 785-7600.
Never come here. I bought a dental plan. They then proceeded to reschedule me for my cleanings and procedures 4 times! When I asked for a refund they told me they wouldn't give me one
Business response:
Nick F., thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at 480.785.7600 to speak to our manager directly.
I love Dr. Silverware and he is a great Dentist. Kind , patient and very thorough. But the office is a mess. They cancel appointments all the time for one reason or another .I had an appoint for the 27th of December for over 4 months and then 1 week before they called and canceled. But yet I continued to get text reminders of my appointment on the 27th. then the office called yesterday to make sure that I knew the office would be closed permanently on Wednesdays and that my appointment was cancelled . It is very frustrating ... read more
Business response:
Dear Brenda D., Thank you for the delightful feedback. At the Gentle Dental Ahwatukee, we are glad that the team has put you at ease and taken great care of you during your visit. Your review means a lot to us and we look forward to seeing you at your next visit.
The new manager/ receptionist in this office has been very unpleasant. Once I was 5 minutes late, literally for an appointment and she gave the appointment to someone else. I was charged for something that was not done and promised to be refunded. That was over two months ago. I was called to cancel my appointments as a result of calling customer service about these issues. I was told because of the complaints that I could always find another dentist. So that is what I have done.
Frequently asked questions about Gentle Dental Ahwatukee
How is Gentle Dental Ahwatukee rated?
Gentle Dental Ahwatukee has a 4.4 star rating with 605 reviews.
When is Gentle Dental Ahwatukee open?
Gentle Dental Ahwatukee is closed now. It will open tomorrow at 9:00 a.m.