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Gentle Dental Ahwatukee
- Dentists
- Phoenix, AZ
About this business
Location details
4910 E Chandler, Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to change dentists due to my insurance and I was very hesitant. My assigned dentist was Gentle Dental with Dr. Silverman. I was so impressed with his staff and the dentist. I was able to get an appointment right away, my wait time in the office was short, the staff was so sweet and constantly checked on me during my procedures, and I experienced the best treatment and cleaning from Dr. Silverman and his staff. I highly recommend Gentle Dental in Ahwatukee!
Went for my cleaning today and the receptionist Desiree could not have been kinder! The dental hygienist was gentle, friendly and great! I would definitely recommend them to family and friends.
Business response:
Dear Maria D., Thank you for taking the time to post your kind words about our staff. We are excited to share this with the team. At, Gentle Dental Gentle Dental Ahwatukee, it means a lot to us to know you had a great experience and we look forward to seeing you on your next visit.
I am absolutely very pleased with this dental office. I've been to lots of the other Gentle Dental locations, and this one I like the most. The dental staff are very sweet and mindful of your visit. Diana is my favorite assistant, she has probably known me the longest out of the other staff members. I always feel comfortable with her during my appointments. Dr. Silverman is a very laid back Doctor. He is very easy going, one of my favorite Drs by far (aside from Dr. Mazer). He is always willing to explain any of the procedu... read more
Business response:
Dear Priss A., Thank you for taking the time to post your kind words about our staff. We are excited to share this with the team. At, Gentle Dental Ahwatukee, it means a lot to us to know you had a great experience and we look forward to seeing you on your next visit.
Dr. Silverman and his staff are great. They are friendly and make you feel comfortable. We have not had an issue with the office trying to upsell procedures. I typically have to wait about 20-30 minutes before being seen, which can be annoying when I'm having to change my schedule to accommodate their appointment times. I am concerned about repeated billing issues. My husband and I have paid our balance at the end of each visit, yet we have received multiple bills. We have contacted Gentle Dental and they say our balance is... read more
Business response:
Dear Lizzy C., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. A team member will be contacting you shortly regarding your concerns. However, if you prefer to contact us immediately, please call our Patient Relations team at 800-673-1889. Thank you.
The new staff at the Ahwatukee office exceeded all my expectations! The front office staff are friendly and were able to accommodate my busy schedule with flexible hours and scheduling all my work in one appointment. Dr. Silverman made me feel comfortable and takes pride in his quality of work. Overall a great experience (for going to the dentist) and I would highly recommend.
I have had so many problems with my crowns coming off from this business. Any else?? Then they want me to get a new crown. The same day I get a temporary crown, it comes off! There is no consistency in dentists or confidence in their skills. I'm looking for a new dentist.
Total scam. Called for a cleaning appointment. They said I had to get the X-rays done first. Fine. I got them done. Then after waiting a long time for a hygienist to come do the cleaning, they basically told me I wasn't booked for a cleaning and i had to wait until the hygienist had time between patients to see me or book another appointment. I felt they only wanted to get me in the door to charge my insurance for a bogus visit and X-rays. Total scam. Total waste of time.
Billing out of insurance when they claim they accept my insurance. On their website, they accept MetLife, when I went through the appointment, no one explained that I was going to be billed out of network. I called and they said that their dentist aren't "credited" yet. It is very misleading. Change your info on the website and have someone explain the billing before service.
I had been going to Gentle Dental for a couple of years and after every routine cleaning I was instructed that I had 2-3 crowns that needed to be replaced. I was also told that I had old fillings that needed to be removed and refilled. I chose not to do the recommended treatment since I had no discomfort whatsoever. I switched to Cactus Point Dental 2 years ago. After 3 sets of routine x-rays and 4 cleanings, not once were any of the concerns from Gentle Dental brought up. I had a feeling that Gentle Dental was misdia... read more
Frequently asked questions about Gentle Dental Ahwatukee
How is Gentle Dental Ahwatukee rated?
Gentle Dental Ahwatukee has a 4.4 star rating with 605 reviews.
When is Gentle Dental Ahwatukee open?
Gentle Dental Ahwatukee is closed now. It will open tomorrow at 9:00 a.m.