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Gentle Dental Ahwatukee
- Dentists
- Phoenix, AZ
About this business
Location details
4910 E Chandler, Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Echoing other reviewers before, Dr. Silverman, his assistants, and hygienists are great, but their accountants are over-zealous with the billing. Before I first visited, I actually brought this up with one of the receptionists, who reassured me that all previous complaints on yelp about billing had to do with a previous owner. I was however still on alert. Sure enough, on 1/13 I received their statement and paid it off immediately with credit card, which was posted on 1/15 in my credit card account. Then I received a mail fr... read more
Business response:
Dear Ming L., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (480) 785-7600 . Thank you.
I don't recommend these people at all. I assume they pay for positive reviews to be shown. In late September I had a massive tooth infection, my lower left jaw had swollen to the size of a ping pong ball and I couldn't talk. I needed to see a dentist as my regular dentist was closed for a three day weekend. These people were my last option before seeing an emergency room. I called and was able to be seen before they closed. I was treated like a patient who was important and that was appreciated. I saw the dentist and he re... read more
12/23/16 called the office spoke with Blair no last name who has been handling my financial info there. I asked to get my file emailed to me or if I could pick up a copy as I am going through a dispute with them for charging me out for work that was either never started or never finished they are trying to charge me over $5000. This office is refusing to give me a copy of my file to show to a dispute lawyer so I can pay for work that was actually done and completed. I'm still so disgusted in the way they conduct their busin... read more
Came here for a teeth cleaning and paid my bill completely upfront. Next thing I know I'm getting a letter from a creditor claiming I didn't pay my bill...
Business response:
Justin - Please call us so we can rectify this issue. You can call the office directly 480-785-7600 or call us at 800-673-1889. We strive to provide and excellent experience and we let you down. Please call us so we can make it right. Thank you.
Don't bother. They charge you for things you don't want.
Horrible. Rude receptionist, 1 hour wait time for an appointment. And then they attempted to bill my insurance over $1200 when all I wanted was a simple cleaning. This place should be investigated for insurance fraud.
Scam artists. Teeth are fine, went to them for simple cleaning and "Dr." Silverman refused to clean my teeth until I did did the $500 uncovered cleaning. He stated he would be in jeopardy of losing his license by simply cleaning my teeth. Keep in mind I've never had a cavity or any oral surgery of any kind. To top off the wonderful experience, I waited over an hour and a half to be seen. The Hygienist was incredibly kind, but clearly embarrassed that it took so long. Staff was fine, but wouldn't reccomend this dentist... read more
Frequently asked questions about Gentle Dental Ahwatukee
How is Gentle Dental Ahwatukee rated?
Gentle Dental Ahwatukee has a 4.4 star rating with 605 reviews.
When is Gentle Dental Ahwatukee open?
Gentle Dental Ahwatukee is closed now. It will open tomorrow at 9:00 a.m.