Gentle Dental Greenfield

Tez C 

on BBB

a year ago

Ive been a patient at the gentle dental in *******, ** on ********************* for over a decade. I typically love the dentist and have always had a great experience there until today on 10/24/24. I went in for my six month cleaning and I didnt have my typical doctor, which is Dr. ******* which was fine Until this was the worst experience Ive ever had in my entire life at a dentist office and it was just a cleaning. It was so painful. I believe I saw Dr. *** she is fairly young. Her and the assistant were constantly leaning... read more

Elizabeth R 

on BBB

a year ago

After being a patient of Gental Dental in ***** for 18+ years I had to leave the practice since their female Oral Surgeon was unable to remove implant screws that she herself put in. It was discovered that screws we're improperly set by her which created an absolute disaster and also compromised another tooth in the midst of it all. I'm in the process of seeing another dentist to help the fix what Gental Dental Tempe Oral Surgeon could not even though she created the issue. 

Deena G. 

on BBB

a year ago

I have tried to contact the corporate office in California to file a complaint about the office staff at the Gentle Dental location in ********, *******. The office manager as well as one of the members of the office staff have been extremely rude in person and on the phone upon several different occasions since January of 2024 in regard to obtaining and trying to resolve a billing issue/insurance out of network issue. I have never received a call back from the corporate office to discuss this information. 

Charnelle M 

on BBB

a year ago

I have been with GD, **************** for many years, Ive been too lazy to leave until today. The reason is this: my temporary crown fell off and I called them Monday while they were open so I could come in and get it Re cemented. They stated they couldnt see me until late Wednesday because they were busy, they kept repeating, its a busy office, you just cant come in and expect to be seen. These are Drs, not covering an exposed root is dangerous to the tooths health, who knows what could happen in 2 days? I am offended, by t... read more

Angel S 

on BBB

a year ago

BEWARE: The customer service from this office as absolutely horrendous. I received service a year and a half ago, but didn't get a bill for what my insurance didn't cover until last week. When received service I asked specifically for what my complete total would be, and was ensured by the staff that the amount I would pay would be the complete amount. That was a lie. And buried in the terms was a statement that it was simply an estimate. Time amount is only about $100, but the deception and misleading from staff is unreal. ... read more

Stephen G. 

on BBB

a year ago

I was a patient at ****** Dental in *****, and I went to get some work done and the lady that handle the financial part told me that my balance left was ***** and so I got care credit and payed the balance, They made me believe that my insurance covered the rest and I ended up getting the work done. Finding out after all the work was done that I had to pay Gentle ****** over ***** dollars more. just in case if I did not mention before I have been on disability since I was 19 I get a limited amount of money each month and I w... read more

Samuel R 

on BBB

a year ago

The billing and administrative staff here are horrible. They will give you one price and charge you another price later. It seems like this is not a new practice for them. Stay from this unethical place and save yourself some peace. A girl named ******* in the front office told me that they had sent a letter about the new price. This place will hike up prices and will not be transparent about the process and pricing. 

Karen B 

on BBB

a year ago

Went for Invisilign. Doctor gave me a price and I knew what insurance would cover so I knew what my portion would be. At the desk, they wanted me to pay $1,800 more than what I knew I should be paying. When I asked if they had put in my insurance, they said yes. When I said this sounds too high, more than what the dentist had told me it would cost (with my insurance) and I was told "it is what it is." I paid it because I was getting really angry with the attitude of the person I was dealing with so decided I would call after... read more

Annique C 

on BBB

a year ago

They are a horrible outfit they keep rescheduling all the time they don't bother telling u that they are short staffed and u have to wait for hours to be seen the back office has no clue the front office doesn't know what they are doing my appointment was for a filling and they schedule me for x rays they need to get it together they do not know what they are doing