Gentle Dental Greenfield

kathy t 

on BBB

2 years ago

Absolute nightmare in ****, **! I had a filling done and the Dentist did such a horrible job that I had to have the tooth redone at another practice. My filling was cracked with sharp edges and I was in horrible pain for week. They charged my insurance and I had to pay $1200 out of pocket at the other dentist to fix it. I disputed my copay with my credit card company for service paid but service not rendered and won! Thankfully the new dentist took amazing pictures of the botched job and cracked tooth that I submitted ***** ... read more

Jennifer J. 

on BBB

2 years ago

This organization is horrible! They refuse to address a billing issue that has been ongoing for 11 months. And this if for services that were 2 and 3 years ago, which they started billing me for just this past Oct. They will not respond to calls or emails. They keep sending statements that have no useful information, such as the date of service and the service associated with the charges. Everything is generic such as "insurance adjustment". We have record of paying over $800 out-of-pocket for the services already, and then ... read more

Jane D 

on BBB

2 years ago

This corporation has zero customer service and if you run into a billing dispute they will never respond to your objections or complaints. No one will answer your emails, your phone calls, or even your in-person visits. If you have problem it simply is ignored while at the same time you will continue to receive your incorrect bill for years to come.The sad part is the employees are mostly good people just trying to do their work. Some of the dentists are good. Some try to "upsell" you on services that you don't need. The cor... read more

CHELSEA H 

on BBB

2 years ago

Denied insurance covered standard cleaning because I declined their add-ons for irrigation. I did this at a previous appointment with no problem, but this time I also told them I would not be getting braces. The hygienist became visibly upset/angry, jam the gum measuring tool so it hurt, then told me I have 2 cavities and I required the irrigation. She sent in the insurance lady to tell me the costs. I told her I declined them and just wanted the cleaning that was scheduled. She didn't say anything about cavities during this... read more

Elana Q 

on BBB

2 years ago

The Orthodontic Team told owes me money for a procedure in which I owed nothing, but they charged me money up front before billing my insurance. The insurance then proved I owed nothing, like I told them, but they wanted money before providing me any care. They are so used to peoples insurance not covering the procedure I got that they dont know what to do when someone actually has insurance that covers the procedure. They have told me for months that corporate will call me and issue the refund to my credit card and I gave n... read more

Wendy R. 

on BBB

2 years ago

They don't care about their patients and I've been trying to get a refund from an over payment for more than 3 month. I have been told that the manager will get back to me but still nothing. Now they won't even *************. I have left MANY messages. I am hoping that just maybe the *** will contact them. 

Bonnie H 

on BBB

2 years ago

I'm with delta dental insurance. We were assigned to ****************** at ********, evergreen location in **********. He was very unprofessional. Started talking very loudly in reception area with my 14 yo daughter present. He said to not do any x-rays on her and to not give us any other appointments. My daughter is the one that said he's talking about us. I asked him what the problem was and he got combative. He informed me he doesn't have to take us as new patients tho deltacare has been paying him since January. My main ... read more