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Gentle Dental Panama

3.8

About this business

Location details

3150 Panama Lane, Suite I, Bakersfield, CA, 93313, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.8321 reviews
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Mary G.'s profile image
Mary G. 
rating
4 years ago

Dentist claimed I had no cavities. A couple days later I had horrible tooth ache. Turns out I had an infected tooth with a cavity. 

Patrick O.'s profile image
Patrick O. 
rating
4 years ago

They are the worst! unneeded Work prioritized to be convenient for dentist. Bill advanced by changing codes to avoid losing money on prepaid insurance plans when the patient needs expensive work that is fully covered. they Have dentists at offices that have different provider numbers, which allows them to never schedule a general dentist that insurance is contracted with. So, they perform prodcedures like root canals, then demand 2500 to finish with the crown because the "dentist" isn't contracted . Then if you contest th... read more

Marleni O.'s profile image
Marleni O. 
rating
5 years ago

Waste of time! Thanks for not helping. I scheduled for a cleaning for them to tell me there was no more time left and I have to reschedule. I only filled paper work and x rays for almost 2 hours. To just be told that I had to come back. This was a horrible experience. 

Business response:

Marleni, Thank you for your feedback. I’m sorry about your experience during your recent visit. We have a very busy practice and try not to turn away patients if possible, while still providing excellent patient satisfaction and quality of care. We will review your comments with the staff and see what we can do to make your next visit better. 

t d.'s profile image
t d. 
rating
5 years ago

tried to get a refund for over 3 mos. they kept saying it's been done finally called told them I'm going to talk to better business buerl then they said thay needed credit card info I told them it's suspose to have already been done lousy business don't go there . 

Kennedy M.'s profile image
Kennedy M. 
rating
5 years ago

Honestly I wouldn't recommend this place to anybody. Way back when I was getting my braces done here and keep in mind that I was a minor (14/15 at the time) so I couldn't sign any paperwork because it is illegal to enter a contract so my parents at the time were the Guarantors and fast forward to this year (I'm now 19) I am now getting billed for my braces treatment and I want to say about a month ago I got the first Bill in the mail for $1385.68 and I've tried calling the billing department and everything and I've talk to ... read more

Peggy S.'s profile image
Peggy S. 
rating
8 years ago

Anything but gentle. Xrays were very uncomfortable & painful. After exam & consult with dentist they refused to give me my insurance covered cleaning after jacking me around on the phone for over a week. They would only give me the deep cleaning fee of $2700.00. No thank you. So now I have to pay out of my pocket an appt with another dental office. 

Jordan B.'s profile image
Jordan B. 
rating
8 years ago

DO NOT GO HERE! When I took my daughter to get a consultation for her braces they originally told me I was going to pay 3,500$ (including what the insurance was going to pay and what I was going to pay), then called me 10 MINUTES before the appointment to get her braces on to tell me that 3,500$ is the portion I WOULD BE PAYING FOR. Then had me drive all the way to thier office to tell me basically that the insurance will pay for half of the now 5,000$ her braces would cost (when they could've just told me that on the phone)... read more

Business response:

Dear Jordan, Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (661) 396-0156. Thank you. 

Rebekah W.'s profile image
Rebekah W. 
rating
9 years ago

This dentist showed up 40 minutes late to an appointment. When she arrived she was very rude to my husband. He simply asked the receptionist/assistant when the dentist would be arriving since she was already late, she replied with soon. 20 more minutes pass so he asked again, but after asking he said okay and excused himself to the restroom. Once the dentist finally arrived, almost an hour late. She says to my husband that it's none of his concern why she was late or when she would be arriving, he said yes it is when my appo... read more

Leonard W.'s profile image
Leonard W. 
rating
9 years ago

I was just in there office for an 8am appointment tooth extraction. I asked the dental assistant if the dentist had arrived yet and was informed she's on her way. I waited 10mins or so and asked again with the same response. So I used the time to use the restroom. The reason I asked was because I needed to use the restroom. After another 10mins or so the dentist shows up and goes off on me for asking if she's there yet. Then she tells me she refuses to work on me and kicks me out of her chair and tells me to go to another cl... read more

Frequently asked questions about Gentle Dental Panama

How is Gentle Dental Panama rated?

Gentle Dental Panama has a 3.8 star rating with 321 reviews. 

When is Gentle Dental Panama open?

Gentle Dental Panama is open now. It will close at 5:00 p.m.