Gentle Dental Perris

Jesse F. 

on Yelp

6 years ago

Stay away from this place! First of all their customer service is awful,the girl who works up front will ignore you while you stand there waiting to be helped while she jokes around with one of the dental assistants. Then they'll mess up on the billing and hit you with a surprise charge,so be sure you keep track of your payment history and how much you owe them if you are making payments for braces. Keep those insurance statements also if insurance is covering some of the amount. 

Pamela H. 

on Yelp

6 years ago

Will I choice this office after needed a new dentist. My last experience was horrific time ending with bruises and jaw pain. I was give a partial cleaning, paid my $80 copay and was to return in 2 wks. I was sick and had to cancel my next apt than covid19 hit and I could not make another until today. I returned for my 2nd part cleaning. Now being told I missed that and would now only get a regular cleaning with a possible new copay. I said no! And left the office. I am again looking for a fair and honest dental office!!. Is ... read more

Melissa M. 

on Yelp

6 years ago

DO NOT COME HERE! Horrible customer service, I wish I would've read the reviews before coming here! It seems like Lily or Lilian as I'm reading in other reviews is so rude and condescending. I've had so many questions for her and when I finally can get a hold of her she won't let me speak, she speaks over you practically talking down to you. I spent so much money at this office getting my root canal done and the temp crown fell off the next day. They didn't want to help me put a new temp until I warned the staff for writing ... read more

G C. 

on Yelp

6 years ago

I have been coming to Gentle Dental for years. I have brought all my family here and I have always thought "Highly" of this business until today. I don't understand why the front office has a rotation of people constantly. . Up until last year they had great staff. Now they have 2 very unprofessional girls working the phones and front desk area. In particular one named Lily. She has been one of the rudest most unpleasant people I've had the displeasure of talking to or even trying to reason with. Not only did she give me att... read more

Sandra M. 

on Yelp

7 years ago

I would like to say my visit started off good .until I needed clearance for no infections for my future surgery! After I was seen by Dr. Anju Shah.. She cleared me of any infections. But they give me a diagnosis of $2,800 worth of treatment! That I can't do right now I feel that their strong arming me to get the work done now!! Or finance the work it.They lied to Kaiser and said I have an infection, then listed all the work I needed be done. Kaiser's form clearly states there only concern is infections for post surgery. They... read more

Jose C. 

on Yelp

8 years ago

If there a way to put a negative star. I need it. This place is the worst place to go to. They don't care for you only the money. Useless to help you to clear up issues with the insurance. I have tried many times to see that they clean up my situation and I can't even get the chance to talk to them by phone or walk-in. Like I said they don't care Don't got there or you can regret it later. 

Laurelishish N. 

on Yelp

9 years ago

MeThinks that Christopher of GENTLE DENTAL in Perris is a fictitious character. When I called the phone number provided, no one seemed to know who this "Christopher" was. It was all a huge mystery. If there really, truly is a Christopher of GENTLE DENTAL, please email me at laurelfromperris@gmail.com. That is the only way I can be sure he is a real person. 

Janet V. 

on Yelp

9 years ago

Very rude workers, they do not help at all if anything they try to take the most they can, specially "the manager" Lillian, I was going for my braces (still have them) I am pregnant and wasn't working, and was not able to go in, i was told by them i could call orthobank and stop payments so I did, and now turns out I owe a lot more without even being seen or getting work done, it's frustrating and I am very stressed over this situation. I try to do other payment arrangements with Lillian and simply it's a "NO" all my questio... read more

melissa g. 

on Yelp

10 years ago

My family and I have been coming here for years. We haven't had issues until recently. There's 3 people who work at the front desk Lilly, Jonathan and another hispanic lady who have been very rude to my husband and I since they started having issues with our insurance co, even though they accept our insurance. The dr is ok and has always maintained a professional attitude with us. It's the other 3 I'm having the issue with. The 3 give us attitude whenever we go to our appointments making it clear they don't want us coming ba... read more