Gentle Dental Perris

Chrystal C. 

on Yelp

11 years ago

This place is horrible, The dentist is not able to pull an regular molar out. I had to make my appointment for 3 weeks later when another doctor was there. The dentist is scared to death to prescribe meds. My cheek was the size of a golf ball and she gave me a very low dose antibiotic. She would not prescribe my even 3 pain killers but did give me a shot to numb the pain. When I call back later to try and get another shot as I was in severe pain, the very rude receptionist told me that that was a one time courtesy. I sure pa... read more

Lili A. 

on Yelp

11 years ago

My family and I have been to this dentist for the past 3 years since we moved to the area. Every time we go we are told our records and names can't be found in their system. Literally, at every appointment we've ever had we've had to fill out the required paperwork. It's 100% unprofessional of them to lose records so easily, especially for repeat customers. Their specialist is only in once a month so it's hard to get an appointment because of lack of availability. My last visit was for a tooth filling which was the last stra... read more

Edna C. 

on Yelp

11 years ago

Our family has gone here for many years (+5) but 3 weeks ago, we took my little brother (12) to get his cavities filled. For the following days my brother had extraordinary pain so much so that we rush him to emergency room. Turns out the teeth he had work done got infected. They give him antibiotics, etc. We go back to gental dental and they examine him. They CONFIRM that it was their fault and they have to redo the procedure. Here you are thinking, 'oh, since they messed up they are going to take responsibility and do it... read more

B H. 

on Yelp

12 years ago

Poor, poor customer service. The lady at the front always asks if my insurance has had any changes, but beware, they change theirs often and don't tell you. This is the second time, shame on me for believing it was a fluke the first time. So now I keep getting bills for out of network and they keep re running them with Delta, changing the service date and dentists. Everytime I call I get told that I'm not responsible as it's their error but they won't put it in writing and the billings person is never there. The den... read more

Emily S. 

on Yelp

12 years ago

Pros: In the years that we have seen Dr. McGregor, she has never made recommendations for unnecessary work. The technicians have always been kind and effective, and we have had good experiences with the pediatric dentist. We stuck with this practice despite our frustrations with office staff because we trust Dr. McGregor won't recommend unnecessary work. We like the pediatric dentist and the dental assistants. Cons: Office staff is HORRIBLE! Office frequently reschedules appointments last minute; When I explained that... read more

Elizabeth A. 

on Yelp

12 years ago

The root canal specialist that comes in once a month is great. She's very kind and explains exactly what is going in. As for the staff, I would give them no stars if I could. The men in the back taking your X-rays are ok. The problem are the girls at the front desk. Not sure the name of them but the Mexican looking one with black short hair and always has makeup (not the indian looking one with pimples) has a horrible attitude and does not do well hiding it. They scheduled an appointment for my brother at 9, come the day... read more