Gentle Dental Rancho

Marsha W. 

on Yelp

10 years ago

I have been having a problem with the office staff at Gentle Dental for weeks now. I simply want them to take my ex husband's name off my account and I don't want to receive appointment notifications for him. That shouldn't be too difficult. They tell me they will fix it and they don't. The office manager either puts me on hold forever or says she will call me back but she doesn't. I won't go back there because of the awful treatment from the office staff. 

Barry O. 

on Yelp

10 years ago

One of the absolute worst businesses I've dealt with. Despite stating they would return my calls, they have failed to do so - ever. They screwed up billing my insurance, have taken wrong impressions, thereby delaying treatment even longer, and have incredibly rude staff who can't even manage to properly schedule a routine checkup. I'll never go back here, and urge anyone else to avoid this place at all costs! 

Shellie G. 

on Yelp

10 years ago

I have been going to Gentle Dental Rancho for over 10 years, my last visit was and still is a nightmare. I had a consultation in August 2014 with the orthodontist,dentist and billing clerk. They explained-proposed some more dental work. I explained to them that I could only afford work covered by my Ins. Co. I was told this would happen and they made an appt. for 9-29-14 2pm. I was called the day before to come in at 8am which I did. I was taken to the back and worked on including extractions. They were done and as I was lea... read more

Nancy M. 

on Yelp

11 years ago

This place is horrible!! They do not even deserve one star. Always running behind be prepared to wait hours!!! The front desk girl is as dumb as a box of rocks!! Do not waste your time coming to this place! 

Lisa B. 

on Yelp

11 years ago

I have not actually visited this dentist, because it was impossible to get a appointment. I called and a lady answered. I said I wanted to make a appointment and she said she couldnt right now because she was with someone. In the time that it took her to find a pen and take a message, so could have just made the appointment. She said she would call me back when she was done. I never got a call back. I called and left a voice message.. .still no call back. I called and left yet another message and still no call back. Horrible... read more

Melissa S. 

on Yelp

11 years ago

Just an overall bad experience. The dentist assistant was rude and ended up cutting my mouth when taking X rays. She was frustrated because I needed a break after that before she started again. The receptionist team was the worst. I work in the hospitality industry and customer satisfaction and service is practiced as a number one priority . What I experienced was the receptionist NOT doing her job accordingly and began to actually start arguing with me over a mistake she made because she didn't listen to what I explained in... read more

Robert S. 

on Yelp

11 years ago

Last time I went the Hygenist was once again replaced, they took my xrays again, then the Dentist came by and scrapped my teeth to 1 minute! That was it, I left and decided not to come back. They did send me a bill for 72 dollars, I would not recommend this office. More concern about how much money they can bill your insurance than anything else... 

Jessica W. 

on Yelp

12 years ago

As a former patient for years, who always loved this place let me warn you now! Gentle Dental Rancho is going down hill for sure!! Seems like they just don't care about their patients anymore, it's all about the money. The employee turn over rate is ridiculous, seems they have gotten rid of any of the employees that really cared for the patients an put them first. Only ones that are still awesome and still there is, Sandy the hygienist( awesome lady an hygienist), Dr. Peterson, Maribel an sometimes Glenda. The receptionist (... read more

Penni P. 

on Yelp

12 years ago

1) I was given a 4:00 appointment time, showed up with plenty of time to fill out my new patient papers, and still wasn't taken back until after 4:30, at which time the entire staff was rushing to be done, since they close at 5:00. First of all, if you don't have time to do right by a patient in the last hour of the day, don't have them come in. Second, if you are running behind, it would be nice to not make the patient feel like it's their fault and rush through the appointment, hurrying around, huffing and puffing about ... read more