Gentle Dental Sparks

Shannon D. 

on Yelp

7 months ago

Our family has been patients at Gentle Dental in Sparks for nearly 10 years, and both of my kids have had braces and regular cleanings here. Unfortunately, our 4:00 PM appointment today was an extremely disappointing experience. When we arrived, we were told we had been removed from the schedule because we didn't confirm the appointment. I explained that I did confirm through the text system, just like we always have. Claudia at the front desk was very kind and explained they've been having issues with the confirmation syst... read more

IC U. 

on Yelp

9 months ago

While Dr. Cardenas and his assistant provide excellent care, I have encountered significant issues with the office administration and the dental hygienist. Regarding the office management, I experienced several scheduling conflicts and felt dismissed despite having phone confirmations. Furthermore, I requested an estimate for my out-of-pocket costs multiple times prior to treatment, but was only told the amount would be "minimal" due to my dual coverage. I did not receive any EOBs, and my insurance was not billed for eight m... read more

Cher L. 

on Yelp

11 months ago

Used to be good... now .. not .. apparently you wait in lobby a half hour before being seen .. then apparently left in dental chair while they jump back and forth between patients.. came in for perm crown to be fitted .. been here over an hour .. time to switch dentist? Sure is as today .. 

Jonathan N. 

on Yelp

a year ago

I went to this place because it's closer to where I live. They tried to force me to get a deep cleaning and pay almost $900 out of pocket. I told them I didn't have the money at the time and asked them to please just do the regular cleaning covered by insurance. They refused, and I wasted my time and couldn't get anything done. I later returned to my previous dentist, and they did the cleaning without any problems. I don't recommend this place; they're disrespectful and lack empathy. 

Ashtyn H. 

on Yelp

a year ago

I was hesitant to post my experience, but after hearing a friend going through something similar, I thought I would share. I had been going to gentle dental for about a year and a half because they take my insurance. Last time I was in there they had fixed a front tooth that had chipped. The bond that they placed on my tooth lasted less than a week and they refused to fix it without me paying for treatment again. We also discussed me having my wisdom teeth removed during the appointment where they bonded my teeth. We set ... read more

Alison G. 

on Yelp

a year ago

Do not recommend. 1) they would cancel your appt because the hygienist is on leave suddenly. Also I forgot her name but one of the hygienists hurt me so much during the deep cleaning, I was in tears. Never again. 2) rude people in general. That lady who checked me out also look and sound very creepy, very nice trying to charge me for extra service that i don't need (laser that I rejected). 3) overcharged as they don't verify the charges with my insurance company and charge the highest rates. And then would not say a word w... read more

J D. 

on Yelp

a year ago

Do not go here! They are so unorganized. I had a cleaning set for last day of the year. Hygienist assured me I would not miss out on the cleaning for the year. Then they called 2 weeks before and moved my appointment to December 26th, then they sent me a text a couple days before and canceled my appointment all together since the hygienist decided they did not want to work on that day! How is that fair that we lose out on our insurance benefits because they chose not to work at the last minute when we already had it schedule... read more

Angelo R. 

on Yelp

2 years ago

Im going to try and make a long story short here so bear with me here. I was misdiagnosed over a period of 10-12 months with periodontal disease, even when I told the dentist my teeth kept feeling looser and looser, he insisted it was cause I grind my teeth at night. So then I finally asked him to refer me to a periodontist at a sister facility and he had said virtually the same thing. After that I had a tooth extracted and I wanted to see if it was infected but it was the weekend, I went to a different office they said they... read more

Monika K. 

on Yelp

3 years ago

These people are literal scammers. Just went here to get a second opinion. Went to one appointment and got an exam and X-rays done, nothing else. I specifically told them that I was not sure whether I had insurance and that I would like to pay out of pocket. They were having a deal for a $50 exam and X-rays. I said that I would just like to pay this at the time of service as I pretty much knew that my insurance would not cover it. They refused and said that I had to go through insurance. Now months later I get a bill for lik... read more