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Gentle Dental Sparks
- Dentists
- Sparks, NV
About this business
Location details
2399 Wingfield Hills Road, suite 130, Sparks, NV, 89436, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Decided to try this office after reading all the great reviews. This was the WORST dental experience I've ever had. Dr. Cressman seemed more interested in gossiping with his staff then doing his actual job. After a brief explanation of what needed to be done, Lola very rudely explained what I needed to pay to have the work done. After explaining to her that I couldn't afford to pay $537 that day she then asked if I could, "call somebody".... For what?? And who? The money fairy?? After telling her I wouldn't be able to pay th... read more
Very horrible service. They will schedule for a time to come in but will need to wait couple of hours. They don't even notify patients of any delays. I should have known better since this is the second time they had me wait for few hours. Don't ever go this clinic.
Business response:
Thank you for your feedback. While we do not reply online to Yelp reviews, we will make every attempt to contact you. Since we may not be able to identify you by your Yelp username, please try to contact as well at (775) 473-6031.
If I could give a zero star review I would. I see that every other time a person has left a single star review a response was made saying, "We have search out patient files extensively and cannot find you as a patient of record." So, I hope they can find my file as I was just there this morning at 8AM 1/31/2018. I called and emailed many practices with the specific request that we could have both our exam, as required and, more important to us, a cleaning. I was contacted back from my email inquiry and decided to make app... read more
Business response:
Dear A F, Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at (775) 473-6031. Thank you.
Dr. Cressman was very inattentive, rushed through my procedure and did not return phone calls for help. I happily took my money elsewhere and had to have work redone that was done shoddily here.
Business response:
Cal T., thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at (775) 473-6031 to speak to our manager directly.
I'll tell you my experience over the last 18 months. First of all do not get attached to the staff. Except for the office management, every time that I've gone there for service, there is a different medical staff. I brush after every meal or snack and floss once a day. I've done that since I was 13 years old. Plus, I go to the dentist for cleanings every six months. I left my last dentist because she got greedy. Tried to tell me That I need my gums scraped on the lower OUTSIDE. Claimed possible "Gum Disease"??? I have... read more
Business response:
Dear Rick R., Thank you for taking the time to post your feedback and appreciate you bringing your concerns to our attention. It is essential for you to know our primary goal is patient satisfaction and excellent service. We take your comment very seriously and would like to help resolve this matter with you. If you would like to talk to someone regarding your experience or online review, please call us at location-phone . Thank you.
I'm back to update a review, but leave original comments below for patients of ALL dentists. My wife said my original review is not fair to our GREAT dentist and staff. She is right. Thus, I will focus on just a hygienist. I was impressed to get a return voice mail from the dentist while I was in a bad cell area. Clearly he cares about patients, and he is one of our best ever. I wanted to send this info to my dentist, but they don't have an email address on the web site or when I called. My review is long, but intende... read more
Business response:
R.H., Thank you for bringing this to my attention. It is important for us to take a proper medical history and treat our patients according to the standard of care. If there is ever an issue that is not resolved to your satisfaction, please call and ask for me directly. Our number is (775) 473-6031. Thank you, Dr. Cordova
Frequently asked questions about Gentle Dental Sparks
How is Gentle Dental Sparks rated?
Gentle Dental Sparks has a 4.4 star rating with 508 reviews.
When is Gentle Dental Sparks open?
Gentle Dental Sparks is open now. It will close at 5:00 p.m.