Gentle Dental Valley River

Angel B. 

on Yelp

4 years ago

Dr Vu is a good dentist but gental dental only cares about getting as many people in and aout as possible without missing their lunch breaks as they can. There is absolutely no compassion or give a care in their care. Don't waste your time an excessive amounts of money on them. Seek help elsewhere!!!! 

Jill P. 

on Yelp

7 years ago

In Feb. of this year, I had been told that I should replace my old fillings by Dr. Rawlings at Gentl Dental. In the process of removing the filling, I was THEN told I needed a crown. When I returned for the crown Dr. Rawlings no longer worked there and Dr. Cho did the crown. He worked in my mouth like a jackhammer!! I felt traumatized!! Weeks later (and up until today), I experience pain in the area of the crown and complained and went back in for a "post-op" check. When I had the "post-op" check by a Dr. Vu, he infor... read more

Elizabeth J. 

on Yelp

7 years ago

I have been trying to get a refund of my overpayment for 3 months. Three phone calls and one personal visit to the office. I was told in October that it would be "expedited" even though I was told a couple months earlier that it was in the process. It is now Dec 28, still no refund. I have no issue with the dentists or the assistants but the business office is another story. Also, when calling about this I left a voice message with the finance office and my call was not returned. Don't really know what to do next. I gu... read more

Casey H. 

on Yelp

8 years ago

Not professional by any means. Don't waste your time. They just want to take your money. They don't care about your treatment at all. They won't schedule you for a weekend appointment like their website claims. Shameful. 

Dominic I. 

on Yelp

8 years ago

Well, I called 3 weeks ago, to schedule an appointment for my wisdom tooth, it needs to be removed. They could get me in that Friday, sounds great. They called back the day before, and said that time had to be changed. They only had earlier times, and I was working all day before that so it didn't work out. We ended up rescheduling for the following Friday. Three days before the following Friday, they called, and told me that the doctor had to reschedule, for the FOLLOWING Friday, because he would be working every other... read more

Kim B. 

on Yelp

8 years ago

I have been going to gentle dental long before they took over. 10-15 years. I had the same dentist and hygienist the whole time. Until gentle dental took over. I have seen 3 hygienist in 2 years and my dentist also left last year. I am a strange person and love to get my teeth cleaned. I have had the worst cleaning in my life. My gums hurt for 2 weeks. I then found a new person. That only lasted 2 visits, only to be told she has now left. I was in on Monday. The girl was sweet, but I was there for 75 min. I have never spent ... read more

Joe L. 

on Yelp

8 years ago

I have always had the recommended twice annual check-ups for cleaning and x-rays. I have no insurance and the dental office I went to for years became excessive in their fees compared to other offices. I left last year and had my first visit with Gentle Dental which went nicely. I scheduled by next visit 6 months in advance. Two days before my appointment in mid October 2017, I received a call from Gentle Dental cancelling my appointment due to my hygienist being un-available. I called to re-schedule and the soonest they co... read more

Julie C. 

on Yelp

9 years ago

My 12 year old daughter was seen by Dr. Vu for a tooth extraction. Unfortunately she doesn't have the healthiest teeth due to genetics, despite constantly brushing and flossing. Anyway, while she back in the room Dr. Vu made the most outrageous comment to my daughter. He proceeded to tell her that "maybe next time your mom will get you into the dentist sooner, so that you don't have to keep getting your teeth pulled. At the rate your going you will not have any teeth left by the time your an adult." ?! I'm sorry, but this is... read more

Jewel R. 

on Yelp

9 years ago

We used to see Dr. Colby a number of years ago. Our insurance changed and we were sad to leave him. Our insurance recently changed again, and we were so excited to be back! The appointment was scheduled out 3 months, but to see Colby again- who cares! Took the afternoon off, Picked up my daughters from school, and headed over. When we arrived, they couldn't find us on th schedule. Then I was told that it was cancelled because they didn't get a verbal confirmation. Then they rattles off two numbers that were not ours, and our... read more