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Golden Pavilion Healthcare
- Nursing home
- Daly City, CA
About this business
Location details
99 Escuela Dr, Daly City, CA, 94015, United States
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My childhood yaya (nanny) was transferred to Golden Pavillion for rehabilitation therapy after discharge from Seton Medical. She is 86 years old. Upon her occupancy she was received with kind and gentle care by the staff from the moment she arrived. As you can imagine, being my caregiver and to four other siblings of mine this was difficult for her to receive or accept care from others. However, the staff were very helpful in communicating with her which allowed her to understand why she required the guidance and proper... read more
Business response:
Hi Margie! Thank you for your thoughtful and heartfelt review. We’re truly honored to have cared for your yaya and to have earned your trust during such an important time for your family. It means so much to hear that our team’s compassion, communication, and respect helped her feel supported and maintain her dignity. We’re especially grateful that you’ve felt comfort and confidence in the care she’s receiving and in the relationships she’s built here. We sincerely appreciate your kind words and recognition of our team’s d... read more
Great experience with Golden Pavilion Healthcare. The staff was professional and attentive and the facility was clean and organized. Overall, making the whole experience comfortable and positive.
Business response:
Hi there! Thank you for your thoughtful review! We’re so glad to hear you had a great experience with Golden Pavilion Healthcare. Our team takes pride in providing attentive care in a clean and welcoming environment, and it’s wonderful to know we helped make your visit comfortable and positive. We truly appreciate your feedback and look forward to continuing to serve you in the future!
I've enjoyed working here as a staff member. The management really cares about both the patients and the staff, and they try their best to stay responsive to the needs of residents and their families. The team works hard every day to create a caring environment for everyone.
Business response:
Hi Uzoma! Thank you for sharing your experience! We’re grateful to have team members like you who are dedicated to creating a caring environment for both patients and our team. Your perspective means a lot, and we appreciate all that you do!
A year in, no more Chinese speaking assistants. There are a few patients who speak Cantonese. There is areas where elders gather. The staff is a bit busy, so the feeding times might be affected.
Business response:
We appreciate your perspective on language support and care timing. Your feedback helps us improve our services for all patients.
Came here to tour and although we ended up not needing SNF for my aunt, I was impressed by the admission's thorough explanation of how a skilled nursing facility operates. The building was clean and the staff was welcoming. If that time comes for my aunt to need a nursing facility for rehab, I'd choose Golden Pavilion
Business response:
Thank you for sharing your feedback. We’re glad to hear that you had a positive experience touring our facility and felt welcomed by our staff. Should the time come for your aunt to need skilled nursing care, we would be honored to support her.
My grandmother was sent here after her recent hospitalization. She was here for a month. Not only was it close in location to our family to visit but staff was so supportive throughout the whole process. We were always greeted whenever we came to visit and my grandmother had no complaints! She didn't even want to leave from the exceptional care they had provided her. Thankful for the team who took care of her and sent her home stronger and more confident at home!
Business response:
Thank you for sharing your feedback. We’re thrilled to hear that your grandmother felt well cared for and that your family felt supported throughout her stay. We appreciate your kind words and are grateful for the opportunity to help her return home stronger and more confident.
My family brought my uncle to golden pavilion for rehab and my family experienced nothing but the best care and support from their team. From admission to discharge everything went smoothly. I can't recommend a better place to rehab a loved one.
Business response:
Thank you for sharing your feedback. We’re glad to hear that your uncle received excellent care and support throughout his rehab stay. We appreciate your kind words and recommendation—it means a lot to our team.
While the place is in the city I found staff to be so accommodating. The administrator Be greets everyone with a smile and follows up on the smallest details . New director of nursing is always available as well Staff seem overall happy with what they do . Finding a long term care facility that "does it right" is few and far between . Many committed and loving staff in that building .
Business response:
We’re glad you had such a positive experience visiting our facility. It’s wonderful to hear that our staff, leadership, and administrators made you feel welcomed and supported. Thank you for recognizing the dedication and care our team provides every day.
Do NOT send your loved one here if you want unsupportive, uncommunicative case workers who prioritize making money vs. advocating for you, just to be kicked out with nowhere to go last minute and scammed to pay out of pocket for a few days. It's eye opening how many reviewers have described this same exact process our family went through. My mother was barely walking (she couldn't even take 2 steps) and when we appealed and got denied, the paperwork I received later from the assessor showed that GP's therapists had advised ... read more
Business response:
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised regarding communication, discharge planning, and overall support. This is not the level of care or service we strive to provide. We take feedback like yours seriously and will be reviewing these concerns with our team. We would appreciate the opportunity to speak with you directly and learn more about your experience. Please contact our Administrator at 650-994-3203 so we can follow up and address your concerns.
Frequently asked questions about Golden Pavilion Healthcare
How is Golden Pavilion Healthcare rated?
Golden Pavilion Healthcare has a 3.7 star rating with 151 reviews.
When is Golden Pavilion Healthcare open?
Golden Pavilion Healthcare is open now. It is open 24/7.