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Golden Pavilion Healthcare
- Nursing home
- Daly City, CA
About this business
Location details
99 Escuela Dr, Daly City, CA, 94015, United States
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it seems like the owners don't care about the patients at all they run out of hot water,bed liners,diapers,blankets,towels and wipes,the cna's aren't knowledgeable about so many things they should have learned in school,the rooms have bugs and the rooms are filthy,shower curtains haven't been changed in 3 years,the landscapeing is terrible,gardners are paid for not taking care of the grounds,dead rodents have been foundin the bushes, the windows aren't cleaned enough,sheetrock is falling apart,patients are still allowed to g... read more
Business response:
We’re very sorry to hear about your experience and appreciate you taking the time to share it. What you’ve described does not meet the standards of care, safety, or responsiveness that we expect for our patients. We take these matters very seriously and would like the opportunity to learn more so we can address them appropriately. Please contact our Administrator at (650) 994-3203 so we can better understand your concerns and work toward a resolution
I have waited long enough to write this review. I am giving them one extra star because most of the caretakers that I was able to speak with were fairly helpful. I had a loved one that was admitted at the beginning of November 2025. She was placed in the middle space of a 3-bed room. One of the roommates must have complained loud enough because every day that I visited, her TV was unplugged from the ceiling, even though the volume level was at 1 or 2. (Strike 1) Also, the meals did not look very appetizing. (Strike 2) But... read more
Unsafe, Understaffed, and Run Only for Profit I've visited this facility many times, and it's honestly one of the worst-run nursing homes I've seen. Anyone who understands even the basics of how a Skilled Nursing Facility should operate can tell right away that things are not right here. This place is run purely for money -- nothing else. Whoever is running this facility clearly prioritizes profit over residents, over staff, and over basic safety. It shows in every corner of the building. Severe short-staffing, all the ti... read more
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns regarding safety, staffing, and quality of care very seriously. We encourage you to contact our administration directly so we can better understand and address your concerns.
This place is Horrible! I can hardly ever speak with anyone. The nurse caring for my Sister if a miserable person that does not care for the patient.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience, as it does not reflect the standards of care and communication we expect. We encourage you to reach out to the facility Administrator so your concerns can be addressed appropriately.
My mom is currently in the skilled nursing facility. I like how the residents can freely wander, but it's really annoying when they are outside and people can't get through the driveway. They just sit there and look at you like you are bothering them. Perhaps it would be a good idea to watch them and make sure they stay in their designated area.
Business response:
Thank you for sharing your feedback. We strive to balance resident independence with safety and accessibility for everyone. We encourage you to reach out to the facility Administrator if you would like to discuss your concerns further.
I was disappointed with this facility. My father didn't get the quality care that he deserved. He fell off the bed two times. Ended up in the hospital with a hip fracture. The morning of his dialysis treatment, nurse aide yanked him out of bed, didn't give him his blanket. Not once, but three times. Of course, I made a complaint after the first incident. But, it happened again and again. Social services was wonderful, very helpful and answer all my questions. My dad died under their care. The last time I spoke with my dad. H... read more
Business response:
We’re deeply sorry to hear about your father’s experience and the loss of your loved one. What you’ve described does not reflect the standards we strive to uphold. We encourage you to contact the administration directly so your concerns can be reviewed and addressed.
I use to be an employee here as well as having an in law be cared for . The staff are very unprofessional. I highly recommend going to another facility for care .
My friend had a stroke and was sent from Emergency room, stabilized to Golden Pavillion Healthcare for six weeks rehabilitation. Long story short they called the police and accused this stroke victim of sexual assault! In 67 years has this man, ex Marin been in a situation depending on medical staff. They had him in a diaper for several days until he was feeling better, still half his body was paralyzed but mind clearing up. He knew he needed to do his business in the toilet and do away with the diaper. He tells me the nurs... read more
Business response:
We’re very sorry to hear about your friend’s experience. What you’ve described does not reflect the standards of care we aim to provide. We encourage you to contact the administration directly so your concerns can be thoroughly reviewed and addressed.
I was a patient there for many months using a WoundVac. It was difficult to find ANYONE that new WTF they were doing EXCEPT FC from the other floor. He was good, others were brought in and had no idea how to do the dressing, even the Asian Dr. I told him to leave the room because he was so bad. I had a UTI and kept telling the nurses for three weeks I was sweating at nights. They kept saying the Dr. will be here Monday. Never saw him. Finally I got a pass, went to Peninsula Hospital and got a test, then went to a drug store ... read more
Frequently asked questions about Golden Pavilion Healthcare
How is Golden Pavilion Healthcare rated?
Golden Pavilion Healthcare has a 3.7 star rating with 173 reviews.
When is Golden Pavilion Healthcare open?
Golden Pavilion Healthcare is open now. It is open 24/7.