Golden Pavilion Healthcare

3.7

Nursing home
Daly City, CA

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Healthcare Nursing home

Location details

99 Escuela Dr, Daly City, CA, 94015, United States

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3.7151 reviews

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Sarah M.

3 weeks ago

My loved one passed away at this facility recently. She was only there for rehab from a bad fall and had to do PT to regain mobility. I cannot express how frustrated I was that we could never speak with the "on-call" doctor. I was always told to call back The care team only met with me once, and the staff don't seem to care about their patients. AND I recently found out that some of the staff violated HIPAA laws by discussing my relative's health issues with a person not on the list of authorized family members. If it wasn... read more

Business response:

Thank you for sharing your experience. We are deeply sorry for your loss and for the concerns you’ve described. This is not the level of care, communication, or privacy protection we strive to provide. We take these matters very seriously and will be reviewing them with our team. We would appreciate the opportunity to speak with you directly to better understand your experience and address your concerns. Please reach out to the Administrator at 650-994-3203.

G A.

3 months ago

My friend was sent here and I was shocked at how filthy the place is and the lack of care. She fell on the floor her first night there because she had no help to go to the bathroom. The day staff I did see, seemed quite nice and eager to help. My friend said the food was awful, her son brought her something to eat. There were people milling around everywhere and few seemed to be attended to by staff. I would hope I never end up in a place like this. My friend joked that maybe I and another friend could break her out of... read more

Business response:

Thank you for sharing your concerns. We’re very sorry to hear about your friend’s experience—this is not the level of care or environment we strive to provide. We take issues like cleanliness, response times, and patient safety extremely seriously, and your feedback will be shared with our leadership team for review. We would appreciate the opportunity to learn more and address these concerns directly. Please reach out to our Administrator at 650-994-3203 so we can follow up and ensure your friend receives the care and atten... read more

Terri G.

4 months ago

it seems like the owners don't care about the patients at all they run out of hot water,bed liners,diapers,blankets,towels and wipes,the cna's aren't knowledgeable about so many things they should have learned in school,the rooms have bugs and the rooms are filthy,shower curtains haven't been changed in 3 years,the landscapeing is terrible,gardners are paid for not taking care of the grounds,dead rodents have been foundin the bushes, the windows aren't cleaned enough,sheetrock is falling apart,patients are still allowed to g... read more

Business response:

We’re very sorry to hear about your experience and appreciate you taking the time to share it. What you’ve described does not meet the standards of care, safety, or responsiveness that we expect for our patients. We take these matters very seriously and would like the opportunity to learn more so we can address them appropriately. Please contact our Administrator at (650) 994-3203 so we can better understand your concerns and work toward a resolution

Vince L.

4 months ago

I have waited long enough to write this review. I am giving them one extra star because most of the caretakers that I was able to speak with were fairly helpful. I had a loved one that was admitted at the beginning of November 2025. She was placed in the middle space of a 3-bed room. One of the roommates must have complained loud enough because every day that I visited, her TV was unplugged from the ceiling, even though the volume level was at 1 or 2. (Strike 1) Also, the meals did not look very appetizing. (Strike 2) But... read more

Ramy M.

6 months ago

Unsafe, Understaffed, and Run Only for Profit I've visited this facility many times, and it's honestly one of the worst-run nursing homes I've seen. Anyone who understands even the basics of how a Skilled Nursing Facility should operate can tell right away that things are not right here. This place is run purely for money -- nothing else. Whoever is running this facility clearly prioritizes profit over residents, over staff, and over basic safety. It shows in every corner of the building. Severe short-staffing, all the ti... read more

Business response:

Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns regarding safety, staffing, and quality of care very seriously. We encourage you to contact our administration directly so we can better understand and address your concerns.

Gary N.

a year ago

This place is Horrible! I can hardly ever speak with anyone. The nurse caring for my Sister if a miserable person that does not care for the patient.

Business response:

Thank you for sharing your feedback. We’re sorry to hear about your experience, as it does not reflect the standards of care and communication we expect. We encourage you to reach out to the facility Administrator so your concerns can be addressed appropriately.

Merl S.

a year ago

My mom is currently in the skilled nursing facility. I like how the residents can freely wander, but it's really annoying when they are outside and people can't get through the driveway. They just sit there and look at you like you are bothering them. Perhaps it would be a good idea to watch them and make sure they stay in their designated area.

Business response:

Thank you for sharing your feedback. We strive to balance resident independence with safety and accessibility for everyone. We encourage you to reach out to the facility Administrator if you would like to discuss your concerns further.

Jenny W.

a year ago

I was disappointed with this facility. My father didn't get the quality care that he deserved. He fell off the bed two times. Ended up in the hospital with a hip fracture. The morning of his dialysis treatment, nurse aide yanked him out of bed, didn't give him his blanket. Not once, but three times. Of course, I made a complaint after the first incident. But, it happened again and again. Social services was wonderful, very helpful and answer all my questions. My dad died under their care. The last time I spoke with my dad. H... read more

Business response:

We’re deeply sorry to hear about your father’s experience and the loss of your loved one. What you’ve described does not reflect the standards we strive to uphold. We encourage you to contact the administration directly so your concerns can be reviewed and addressed.

Adrianna O.

a year ago

I use to be an employee here as well as having an in law be cared for . The staff are very unprofessional. I highly recommend going to another facility for care .