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Golden Pavilion Healthcare
- Nursing home
- Daly City, CA
About this business
Location details
99 Escuela Dr, Daly City, CA, 94015, United States
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While the place is in the city I found staff to be so accommodating. The administrator Be greets everyone with a smile and follows up on the smallest details . New director of nursing is always available as well Staff seem overall happy with what they do . Finding a long term care facility that "does it right" is few and far between . Many committed and loving staff in that building .
Business response:
We’re glad you had such a positive experience visiting our facility. It’s wonderful to hear that our staff, leadership, and administrators made you feel welcomed and supported. Thank you for recognizing the dedication and care our team provides every day.
The Golden Pavillion is taking great care of my dad. Although he has dementia, his team treats him with respect and kindness. They make sure he is well and able to handle his day to day routine. My family and I know our dad is well taken care of and we are also relieved to know he's in very capable hands. Thank you, Golden Pavillion for all your help and support.
I finally got a check for some $ they owe and I'm trying to to determine if my name was completely screwed up to prevent me from cashing it or ineptitude. I really can't decide at this point. Don't send anyone you love here. They need to learn morals.
Business response:
Hello Mike, thank you for bringing your concerns to our attention. We understand how frustrating it can be to experience issues related to important financial matters, especially when there are questions regarding payment processing. Our team strives to handle these situations accurately and professionally, and we regret any frustration this may have caused. We would appreciate the opportunity to look into this matter further and address your concerns directly. Please contact our administration at 650-994-3203 at your conven... read more
My wife got an infection from a bed sore since they didn't turn her frequently enough. They also asked for room and board money up front then refused to issue a refund when she passed away before the end of the month.
Business response:
Michael, we are deeply sorry for the loss of your wife and appreciate you taking the time to share your concerns. We take comments regarding quality of care and billing matters very seriously. Because resident privacy regulations prevent us from discussing specific circumstances publicly, we would welcome the opportunity to speak with you directly about your experience, including your concerns regarding care provided and the refund request. Please contact our Administrator at (650) 994-3203 so we can address the care and bil... read more
It's a bad rehab facility. My Mother was sent there. Within the month she had passed. We had to send her to hospice. When she needed water it took forever to get her water. It wasn't until the day she left for the hospice did she get an IV. We had her sent to Seton hospital. Another problem was the food. It sucked. I wouldn't want to eat it. Bottom line my Mother passed away from being at Golden Pavilion.
Business response:
Thank you for sharing your feedback. We are deeply sorry for the loss of your mother and extend our sincere condolences to you and your family during this difficult time. We understand how upsetting it is to have concerns about the care a loved one received, and we take comments like yours very seriously. Our team is committed to providing quality care and respectful support to every patient and family member, and we regret that your experience did not meet your expectations. Because resident care situations are complex an... read more
If could give zero stars I would. My grandma is currently there for rehab and this place is absolutely disgusting. It is so run down and dirty. Honestly don't know how it is even still open. The receptionist was nice and friendly and helped me check in and one CNA greeted me. Everyone else was busy on their phones and speaking in their native language. I was also ignored by 2 employees how were too busy talking and looking at their phones to help me. I knew it would be bad just not this bad. DO NOT RECOMMEND!!!
Business response:
Thank you for sharing your feedback. We are sorry to hear that your visit did not meet your expectations. We take concerns regarding cleanliness, communication, and customer service seriously and are committed to providing a welcoming and respectful environment for our patients, families, and visitors. We appreciate your comments and encourage you to contact our Administrator directly at (650) 994-3200 so we can learn more about your experience and address your concerns.
Do NOT send your loved one here if you want unsupportive, uncommunicative case workers who prioritize making money vs. advocating for you, just to be kicked out with nowhere to go last minute and scammed to pay out of pocket for a few days. It's eye opening how many reviewers have described this same exact process our family went through. My mother was barely walking (she couldn't even take 2 steps) and when we appealed and got denied, the paperwork I received later from the assessor showed that GP's therapists had advised ... read more
Business response:
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised regarding communication, discharge planning, and overall support. This is not the level of care or service we strive to provide. We take feedback like yours seriously and will be reviewing these concerns with our team. We would appreciate the opportunity to speak with you directly and learn more about your experience. Please contact our Administrator at 650-994-3203 so we can follow up and address your concerns.
My loved one passed away at this facility recently. She was only there for rehab from a bad fall and had to do PT to regain mobility. I cannot express how frustrated I was that we could never speak with the "on-call" doctor. I was always told to call back The care team only met with me once, and the staff don't seem to care about their patients. AND I recently found out that some of the staff violated HIPAA laws by discussing my relative's health issues with a person not on the list of authorized family members. If it wasn... read more
Business response:
Thank you for sharing your experience. We are deeply sorry for your loss and for the concerns you’ve described. This is not the level of care, communication, or privacy protection we strive to provide. We take these matters very seriously and will be reviewing them with our team. We would appreciate the opportunity to speak with you directly to better understand your experience and address your concerns. Please reach out to the Administrator at 650-994-3203.
My friend was sent here and I was shocked at how filthy the place is and the lack of care. She fell on the floor her first night there because she had no help to go to the bathroom. The day staff I did see, seemed quite nice and eager to help. My friend said the food was awful, her son brought her something to eat. There were people milling around everywhere and few seemed to be attended to by staff. I would hope I never end up in a place like this. My friend joked that maybe I and another friend could break her out of... read more
Business response:
Thank you for sharing your concerns. We’re very sorry to hear about your friend’s experience—this is not the level of care or environment we strive to provide. We take issues like cleanliness, response times, and patient safety extremely seriously, and your feedback will be shared with our leadership team for review. We would appreciate the opportunity to learn more and address these concerns directly. Please reach out to our Administrator at 650-994-3203 so we can follow up and ensure your friend receives the care and atten... read more
Frequently asked questions about Golden Pavilion Healthcare
How is Golden Pavilion Healthcare rated?
Golden Pavilion Healthcare has a 3.7 star rating with 173 reviews.
When is Golden Pavilion Healthcare open?
Golden Pavilion Healthcare is open now. It is open 24/7.