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Guidance Residential LLC
- Mortgage Lenders
- Villa Park, IL
About this business
Location details
100 E. Roosevelt Rd, #44-45, Villa Park, IL, 60181, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great customer service and communication from Ihab Altufaili. She always answered questions I had and always kept things simple
Business response:
Jamila, thank you for the 5-star rating! We appreciate you working with us and ask you to kindly refer your friends and family to Guidance Residential! Best Regards, Guidance Residential
I had great experience working with Ihab Altufaili on my mortgage. He was very friendly and helpful in guiding me throughout the whole process and made it painless for me. She did a great job, I have already recommended my friends to guidance because of my positive experience.
Business response:
Salaams! Thank you so much for your 5-star review, Farooq! We're so pleased you had a great experience with Guidance Residential. Your feedback is greatly appreciated and kindly share your experience with others in your circles. Best Regards, Guidance Residential
We recently refinanced our home to be with Guidance Residential. Ihab Altufaili was with us every step of the way making sure we understood the process. She is amazing!
Business response:
Salaams and Hello Mahmoud. We're so pleased to hear that you had a great experience with Guidance Residential. On behalf of our team, thank you and we look forward to working with your friends and community. Best Regards, Guidance Residential
Alsalam Alaikom Thanks for helping us purchase the house and providing us with all necessary assistance and thanks to Ihab altufaili to give us all help we need . Thanks
Business response:
Ihab, thank you for the 5-star rating! We appreciate you working with us and ask you to kindly refer your friends and family to Guidance Residential! Best Regards, Guidance Residential
Great Experience
Business response:
Salaams! Thank you so much for your 5-star review, Achraf! We're so pleased you had a great experience with Guidance Residential. Your feedback is greatly appreciated and kindly share your experience with others in your circles. Best Regards, Guidance Residential
Mahmoud Almallahi, our Mortgage processor, provided exceptional support throughout the lending process. His knowledge, patience, and kindness ensured we understood every detail and had our best interests at heart. His professionalism and dedication made the process smooth and stress-free. We highly recommend him to anyone seeking a reliable and trustworthy mortgage process.
Business response:
Salaams and Hello Achraf. We're so pleased to hear that you had a great experience with Guidance Residential. On behalf of our team, thank you and we look forward to working with your friends and community. Best Regards, Guidance Residential
I had the absolute pleasure of working with Mahmoud Almallahi during my recent lending process, and I can't recommend him highly enough. From start to finish, he was knowledgeable, responsive, and genuinely invested in helping me find the best possible solution for my needs. Every step of the way, Mahmoud was clear in his communication, quick to answer questions, and always one step ahead in anticipating what would be needed next. He made what could have been a stressful process feel smooth and manageable. It's rare to fin... read more
Save yourself a proper headache. Never go with them. Bait and switch is what they do.
Business response:
Thank you for rating us, Mansoor. We are continuously implementing our customers feedback to ensure our process meets our own high standards for customer experience. Please fill out this form: https://share.hsforms.com/1cDdgGfF7SX-SjqKcKTslfgfs68 and let us know how we can improve! Best Regards, Guidance Residential
My name is FNU Dadkhuda Bought my home through guidance residential on Sep-first I thought they are the best mortgage bank /company but I was wrong because they told me we need you to pay for the full amount of home insurance and I did pay that from sep-2023 to Sep- 2024 but some how they are still charging me when I checked my online portal account. I called them neither could convince me nor resolved the issues. I hate this when mortgages companies do this .
Business response:
Thanks for leaving your rating. We're sorry to see that your experience was not exceptional with us and we would like to make things right. Please fill out this form and we would love to talk to you: https://share.hsforms.com/1cDdgGfF7SX-SjqKcKTslfgfs68. Best Regards, Guidance Residential
Frequently asked questions about Guidance Residential LLC
How is Guidance Residential LLC rated?
Guidance Residential LLC has a 4.8 star rating with 499 reviews.
When is Guidance Residential LLC open?
Guidance Residential LLC is open now. It will close at 6:00 p.m.