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Guy Roofing - Charlotte
- Roofing
- Charlotte, NC
About this business
Location details
8424 Old Statesville Rd, Suite #145, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT USE GUY ROOFING FOR YOUR ROOF REPLACEMENT/REPAIRS!! They talk the talk , but they do not walk the walk!! Or crew left discarded nails strewn throughout my yard, there was no follow up inspection, and they threatened legal action on a bill that had been paid. I was extremely disappointed with their customer service!!
Business response:
We appreciate your feedback regarding your experience with Guy Roofing. We would like to assure you that we have taken the necessary steps to address the issues you raised, such as the discarded nails, follow-up inspection, and billing concerns. We value your business and are committed to continually improving our practices to ensure the highest level of customer satisfaction. If you have any further questions or concerns, please do not hesitate to contact our customer service team at ************. Thank you for your feedbac... read more
This company wanted to charge me $3,000 to fix a $25 pipe boot that was causing a roof leak. I unfortunately wrote them the check prior to doing any research and they cashed the check prior to doing any work at all. After multiple friends/family advised me to avoid using this company, I decided to go with a local company. I called my sales rep and he advised that I can get my money back but when I asked him about the timeline in which I can expect my $3k back he stated he has no idea that's a question for the accounting depa... read more
DO NOT USE THIS ROOFING COMPANY! DISHONEST AND RUTHLESS! We have contracted with Guy. We were promised by the sales rep that our current existing shingles were called "Georgetown Grey". We handed the sales rep a spare shingle indicating that we wanted the same color we have now, and he told us that it was in fact "Georgetown Grey". He did not bring any samples of Certainteed shingles which we currently have with him, so we had to take his work that what we had was "Georgetown Grey". We signed a contract thinking we were goin... read more
Business response:
We truly regret the oversight and any inconvenience that arose from the misunderstanding about the shingle color. Our highest priority is to ensure our customers are satisfied with our services and we appreciate your patience as we worked to rectify the situation. We were glad to provide the shingles you originally wanted, without any additional restocking fees and are pleased to know that you are satisfied with the final outcome of the roof installation. We value your business and hope to have another opportunity to serve y... read more
We had used Guy roofing in the past and was very pleased. We had them come give estimate on a rental home About 3 weeks ago. Tech was to call us back. After 2 weeks I called office and was told he wasn’t available but they would send him message. Still another week no call. I called office again and received same answer. It’s been another week and no one has followed up yet. We have reached out to another roofer Hopefully they want our business
Business response:
Dear Mrs. *********, Thank you for taking the time to share your experience with Guy Roofing. We truly value our customers and their feedback, and we are sincerely sorry for the inconvenience you have faced. We understand how frustrating it can be to expect a follow-up and not receive one. Please accept our apologies for the delay in communication. We strive to provide timely and professional service to all our clients, and it is disheartening to hear that we fell short of your expectations this time. Your loyalty as a past ... read more
Because Guy Roofing failed to show up to do the work I paid for, the contents of my storage shed were ruined. Because Guy Roofing failed to show up to do the work I paid for, I did not have a chance to locate another vendor to do the work that I needed to protect the items that were in the building they were supposed to cover before it rained that weekend. The fact that they refunded my money is hardly relevant when you look at the bigger picture which paints a poor portrait of the company. Buyer beware!
Business response:
Dear Mrs. *******, We extend our sincere apologies for the inconvenience and frustration caused by the situation you experienced with our company. We truly understand the gravity of the situation and the impact it had on your property and belongings. At Guy Roofing, we take customer satisfaction very seriously, and we deeply regret falling short of your expectations. As you rightfully pointed out, the refund we provided is just one aspect of addressing the problem, and we understand that it does not erase the difficulties yo... read more
Once the salesman had us sign the contract, it took weeks to even get on the calendar to have the work done. We were offered financing and got approved for it, only to receive an invoice for the full balance with $210 in extra charges. The drip edge we paid extra for wasn't installed. It has been two days since I called about the drip edge, with no response.
Business response:
We sincerely apologize for the inconvenience and frustration you have experienced with our services. We acknowledge that there was a miscommunication regarding the financing and the additional charges, and we regret any confusion this may have caused. It is not our intention to leave you feeling unheard or ignored. Your feedback is invaluable to us, and we take your review seriously. Please rest assured that we will use this opportunity to improve our processes and ensure a smoother experience for our customers moving forwar... read more
Our roof was leaking around our Dormers. Although not covered by insurance, the insurance adjuster recommended Guy Roofing. A person came out, did not go up to inspect the roof nor go in the attic to inspect the potential issue. He sent up a drone to determine the issues. We received a quote for $8500. We thought that included the roof repair and Dormer repair; it did not. The Dormer repair cost another $5000. Now a few months later we have another leak next to the completed work. We contacted Guy Roofing to question guarant... read more
Business response:
Customer has been reached out to and has agreed on an amicable and fair resolution for the reported issues.
Frequently asked questions about Guy Roofing - Charlotte
How is Guy Roofing - Charlotte rated?
Guy Roofing - Charlotte has a 4.5 star rating with 539 reviews.
When is Guy Roofing - Charlotte open?
Guy Roofing - Charlotte is open now. It will close at 5:00 p.m.