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Guy Roofing - Charlotte
- Roofing
- Charlotte, NC
About this business
Location details
8424 Old Statesville Rd, Suite #145, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On Sept. 17, 2024 we paid $150 for an assessment by Guy Roofing (Christain P*****) because we had a small leak from the attic into the dining room. He looked in the attic and on the roof and then we met to discuss. First, he asked if we needed Leafguard for our gutters, which wasn't the issue. He showed my wife and me photos of the vents and said either the vents were improperly sealed or the rusty nails that were driven into the rubber vents were the problem and showed us photos of the rusty nails. Since I am 73 years old I... read more
Salesman named **** was very misleading.Company does very bad work. Several complaints about them doing bad work. Came out and worked on my roof twice and it still leaks. $5K in work for nothing. Then they want to be trusted to fix it again. If they weren't successful the 1st 2 times. They won't be the 2nd time. Poor work
Used car salesman approach.....also, gave us one price on-site, then sent quote that was 10000 higher. No follow-up....buyer beware. **** ********
Business response:
Thank you for sharing your feedback. We take all customer concerns seriously. However, we have no record of having contracted with you for any services. We strive to maintain transparency and consistency in our pricing and customer service.
Salesman Emilio promised they could complete my roof and siding and they would work my insurance quote. They never provided me an estimate which was my mistake. After completing my roof I was told to get a handyman to replace my siding and screens in my window. I was shocked after complaining to management that I didn’t want to work with him they sent him back to do a quote for the right side of my house for the siding and it was more than the roof. The estimate didn’t even look professional. I’m convinced he did this becaus... read more
Business response:
Thank you for sharing your concerns. We apologize for any misunderstandings and frustrations you experienced. Your feedback is important to us. We completed a full roof replacement and minor repairs as per your insurance estimate and apologize for any confusion caused by a separate quote for siding repairs. We addressed your concerns and approved the insurance estimate for partial repairs, as well as attempted to reach out, but understand you choose another contractor.
We had a bad hail storm in our area. 4/2024 Guy Roofing put out signs on nearly every corner in our area. My 80 year old dad called them to have his roof accessed. Zack came and checked their roof out and said he felt like they had a claim. He had his tablet and asked my dad to initial so they could have permission to contact the insurance company. After three days they contacted him saying he had signed a contract wanting to know when they could set up a time for the roofing. He had no idea what they were talking about. Zac... read more
Business response:
Thank you for sharing your concerns with us. We take all feedback seriously and strive to provide clear communication and quality service to all our clients. Regarding your father's experience, we regret any confusion that may have occurred during the initial consultation and apologize if there was any misunderstanding regarding the documentation he signed. We strive to ensure all clients are fully informed before proceeding with any work. As for the flashing around the fireplace, our work order indicated that the original f... read more
With the hail storm in the york sc area around 4 /20 /24 . On 4/22 We had Guy roofing come to inspect my roof. Zach P***** said the was hail damage and needed to be replaced. He said I need to give him to pay my insurance deductible $500.00 to make sure to hold the shingles they had in stock. On 4/24 my insurance inspector came out and Noticed the there was very little damage and that some of the areas that Zach had marked as hail damage was where he has REMOVED MOSS ON THE ROOF TO LOOKED AS HAIL DAMAGE. After several phone ... read more
Business response:
Upon receiving your request to cancel the deposit, our standard procedure requires that such requests undergo an approval process to ensure all aspects are handled correctly. We acknowledge that this process was not clearly communicated to you, and we apologize for the lack of response from our team during this period. We want to assure you that we have expedited the approval for your refund given the circumstances. As of this morning, the refund of $500.00 has been processed back to your credit card, and a receipt confirmi... read more
This is a warning ?? do NOT repeat do NOT use Guy Roofing. The workmanship is awful, they cut corners, do not following building codes, and damage personal property, they cause more issue than actually fixing the roof. I hired guy roofing to replace my roof that had storm and hail damage. After they finished the job, they tried to charge me for removal of my gutter guards that didn’t need to be removed, and damaged them all, they needed notched out all the drip edge to fit around the gutter and nailed my gutter guards to the... read more
Horrible business practices! Negative stars or no stars should be a rating. They use subcontractors and don't tell you that. The one they sent us had absolutely no identification on his truck, trailer, or clothing, did not speak English, did not provide a time window for service, showed up before normal business hours with no notice, went on our roof without even notifying us he was there (no knock on the front door, no introducing himself, nothing!)!!! I called the company for an explanation and while I was on the phone the... read more
Business response:
We apologize for the negative experience you had with Guy Roofing. Our goal is always to provide the best service to our customers, so we appreciate your feedback and take it seriously as we continuously strive to improve our services. One of our dedicated representatives from Guy Roofing has already been out to your home to address and resolve the issues stated. Again, thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Don’t use guy roofing. Don’t use guy roofing. Free estimate. Slick man. Signed form contract. I called the man that came out and asked him. I asked slick man that came out how much. He didn’t give an estimate. He repeatedly asked how much the insurance paid me over and over and over again he wanted to know I told him I got my first cash check half of the amount it was like $9000 and that’s all I can afford. He said oh don’t worry you’re gonna get some more. I need to know how much I told them. I’m not gonna say anything else... read more
Business response:
Mrs. *****, we value your feedback and apologize for any inconvenience you've experienced. Our team is dedicated to providing excellent service. We are fully committed to completing your roof replacement as contracted, and we've secured approval from your insurance company, honoring the insurance estimate. We take your concerns seriously and will work diligently to resolve them to your satisfaction. Your trust means a lot to us, and we're here to address any further questions or issues you may have. Thank you for choosing Gu... read more
Frequently asked questions about Guy Roofing - Charlotte
How is Guy Roofing - Charlotte rated?
Guy Roofing - Charlotte has a 4.5 star rating with 539 reviews.
When is Guy Roofing - Charlotte open?
Guy Roofing - Charlotte is open now. It will close at 5:00 p.m.