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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Wentzville, MO
About this business
Location details
1271 Wentzville Pkwy, Wentzville, MO, 63385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went for a well woman visit and she asked some questions prescribed me something in return I was billed for an office visit when my well woman exams are covered at 100%. My Dr. retired which I was very sad to hear. I will not be returning if they do not fix the problem with their billing. I felt very uncomfortable with this Dr. not sure why or if it was just unfamiliar,
Business response:
Tammy... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
The Doctors and nurses are so wonderful, but the receptionist I was so unfriendly
I've been going here for a year and have been using the same birth control for 6 years.. a birth control that I have to go pick up prior to the visit and now am get ads for causing brain tumors, etc. The last few times I've asked about this the nurses or whoever is seeing me has no idea. They also google my questions right in front of me.. I also had blood work done there and did not get my results for over 6 months until I asked for it. I honestly don't even know why it was drawn. Then when I asked to do another but this ti... read more
Business response:
Thank you for your feedback. It is greatly appreciated. Our team reads all reviews and welcomes any opportunity to better our patient experience. We would like to follow up directly. Management will make every effort to contact you. We also welcome a private and secure Athena portal message. This can be accessed through our website. Sincerely, Heartland Women's Healthcare
I wasn’t impressed. There was no real review of my medical history, I had doc they weren’t reviewed just criticized. I trust the doc I worked w for the last year, she changed my life, so to have someone just say all that was wrong, more tests is just not what I needed or wanted to hear. You can make valued suggestions or plans without doing a review or research. Just not a helpful experience.
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
No one told me they moved the office. Went to the old building to find a note on the door saying they moved. Fortunately I was early and could get there on time. There was a number on the door to call if I was going to be late. I called it. I have called it before. You DO NOT answer this phone. There is no way to call my doctor. I do Not like that. The new building looked like a converted warehouse.
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
The NP was terse, rushed through the appointment, was not friendly, and spent very little time with me. She did not ask me any questions that I think would be normal during an examination where I specifically expressed concern for the symptoms that I was experiencing. In addition, the notes say I was screened for depression. Zero questions were asked about that and I didn’t mention it so I’m not sure where that came from. I am new to the area and was hoping to find a permanent provider. I was very disappointed. I will ... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
I scheduled for a new patient visit and filled out all paperwork online. I did not think anything of the depression survey, but it was an entirely separate charge and never reviewed in the room. I feel that is an elective service that was presented as new patient paperwork online, and that is misleading. Include the survey in the new patient visit, or better communicate that it is another service and will be charged. The doctor was 30+min late into my room, and spent more time discussing birth control options than establishi... read more
Business response:
Thank you for your feedback. It is greatly appreciated. Our team reads all reviews and welcomes any opportunity to better our patient experience. We would like to follow up directly. Management will make every effort to contact you. We also welcome a private and secure Athena portal message. This can be accessed through our website. Sincerely, Heartland Women's Healthcare
Dr. sammon’s averages a 1 hour wait for her appointments. I’m pretty sure Ihave had to wait
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
After first visit,, that was fine,and having billed my mothers insurance,All fine Went for a second visit 2 months later,, that took two weeks to get,,,,they let us show up to the appointment to then let us know they no longer took her insurance!!!! A complete waist of time!!! they should have let us know before we showed up.
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Heartland Women's Healthcare, (618) 997-5266
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.7 star rating with 966 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is open now. It will close at 5:00 p.m.