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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Wentzville, MO
About this business
Location details
1271 Wentzville Pkwy, Wentzville, MO, 63385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff and doctors are all amazing! Very friendly and sympathetic! Wouldnt ask for a better team to take care of me in this time!
There were things written in my medical notes that were not told to me in person. Otherwise staff was friendly and establishment was well run and organized.
Take the time to make sure you don’t have questions or concerns.
The staff is very nice and friendly, and the doctor is very caring
The staff is awesome and make you feel super comfortable.
I am sure they are fine, but not for me. I overheard other patients personal info while waiting in the room. I overheard a doctor discussing VERY personal information over the phone on the other side of my room. ( Couldn't take a patient because they dated her spouse...) Then, after having my problem minimized, I was told I would need to come back 3 separate times before we would probably know exactly what we now know. No possible plans outlined. Just 90 minutes of my time and copay monies lost. Like I said, they're not for ... read more
Business response:
Amanda... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
I had some health concerns, the dr. I seen wouldn’t even let me finish and told me I needed to find a primary doctor. I either have someone holy crap wrong with my thyroid or my body is not producing something that’s messing up my thyroid. Either way she was short and didn’t seem like a carrying dr.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
My original appointment was at 2:30pm, I had arrived at 2:33pm. I waited in the waiting room unseen for over an hour, once it was 3:35pm I asked if I would be seen soon since I had seen multiple people come in after me and go back and even leave. I was informed my appointment had been cancelled, they redid an appointment and I ended up being seen at 4:17pm. Absolutely unacceptable to wait almost 2hrs to be seen. There was even 2 different patients that had come out from being seen and on the way out stated it was insane I wa... read more
Business response:
Amie, thank you for taking the time to share your thoughts. We’re glad you provided details of your experience, and we’d love to learn more about what could have made it better. Please feel free to reach out to or (618) 997-5266 so we can address your concerns.
I went for a well woman visit and she asked some questions prescribed me something in return I was billed for an office visit when my well woman exams are covered at 100%. My Dr. retired which I was very sad to hear. I will not be returning if they do not fix the problem with their billing. I felt very uncomfortable with this Dr. not sure why or if it was just unfamiliar,
Business response:
Tammy... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.7 star rating with 1,019 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is closed now. It will open tomorrow at 9:00 a.m.