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Heartland Women's Healthcare
- Obstetricians & Gynecologists
- Wentzville, MO
About this business
Location details
1271 Wentzville Pkwy, Wentzville, MO, 63385, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad feeling overall. Unwelcoming clinic atmosphere, assuming staff, mostly focused on natal care and so not a good place for young women, who have other health care needs. It would be better if the doctor had asked more open ended questions, instead of rattling off a million options that the patient has never heard of. Normal people do not understand medical terminology, like what compounds are within each medication. Normal people understand pills and shots. Normal people ask their patients what their name is before they as... read more
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
I was very dissatisfied with the nurse in the lab at my visit today. She has a major attitude. If she isn't able to have respect for the patients, then she needs to find somewhere else to work. Most people that work for Heartland are very friendly and truly seem to have a passion for what they do, but not her. I will not be returning to her specifically and I hope she doesn't have a job long there.
Business response:
Lauren... Our Practice Management reads all feedback and makes every effort to assist with issues offline out of respect for patient privacy. If we are unable to reach you, please contact us at (618) 997-5266 or send us an Athena portal message so we may reach you directly. The patient portal is secure and can be accessed through our website. Thank you for allowing us the opportunity to resolve your concerns.
I have been going to the wentzville location for 2 years +/-. This is the 3rd doctor I've had since I started. The lady they put in there now is awful! Very ignorant! I will find a new location before I go back. I let the receptionist know I didn't even want a followup appointment. She made me feel like I was in the wrong. I'm sorry, but when you go to the doctor it's for help. Not to be treated like crap.
Business response:
Hi Heather Lafser - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
I had an appointment scheduled for 10 am and arrived at 9:45. I was not taken back into a room until 10:45. I was also told by the receptionist the reason that it was taking so long is because the practice took in too many walk ins and set them back. If I arrived at 10:45 for my 10am appointment I would have been rejected and had to reschedule. At this point why should I make an appointment at all if my time isn’t valued and you all value walk ins rather than people who try to help keep your “organized” schedule. I wish the ... read more
Business response:
Thank you for taking the time to submit feedback. We take patient safety, satisfaction, and wellness very seriously. We are disappointed in the experience you have expressed and would appreciate it if we could talk this through offline. Our team will be reaching out. If we are not able to connect directly, please contact us at (618) 997-5266 or send us an Athena portal message to better assist in our investigation of this situation. Kindly, Heartland Women's Healthcare
Be more considerate of the patients
Business response:
Hi Taylor Barton - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. Management makes every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Heartland Women's Healthcare, (618) 997-5266
Walked in and was the only person there but for what ever reason still had to wait 15min in the waiting room to even be brought back. Once in the room the nurse got my info and left and forgot to inform the Dr that I was there so I again had to wait another 15-20 min to be seen. After meeting with the Dr I was not given any other instruction weather to wait for results there or to leave so once again I waited and finally went out and asked if I was ok to go the nurse sarcastically said “we don’t get results until 24hrs you s... read more
Business response:
Tiffany, we value your feedback. Your comments have been shared directly with the Practice Management team to further review. Sincerely, Heartland Women's Healthcare
Dr Bucy did a great job on my ablasion! This review is for the billing dept. I am owed a refund from 17 months ago and they have not sent me a check. I have called at least a dozen times and they say I can expect a check in 12 weeks. I would appreciate my refund! Completely outrageous for this to go on for so long!
Business response:
Dawn, we value your feedback. Your comments have been shared directly with the Practice Management team to further review. Sincerely, Heartland Women's Healthcare
The doctor didn’t know why I was there. She thought I was there to get stitches removed, I don’t nor have I had stitches in over a decade. When I told her I wasn’t there for that she asked why I was there. She never checked my chart to see why I was there even though the nurse wrote everything down on my chart. She then wanted to do bloodwork that I had just had done a month and a half ago which she would have known if she had checked my chart. At the end of the appointment she was filling out a slip to give to the reception... read more
Took almost a week for a call back when I was told it would be 1-2 days.
Frequently asked questions about Heartland Women's Healthcare
How is Heartland Women's Healthcare rated?
Heartland Women's Healthcare has a 4.7 star rating with 966 reviews.
When is Heartland Women's Healthcare open?
Heartland Women's Healthcare is open now. It will close at 5:00 p.m.