Heritage Place Assisted Living & Memory Care

Steph 

on AplaceForMom

3 years ago

Absolutely terrible current Director (should not be allowed to breathe any more lies or slurs) with no mgmt. skills and dislikes by subordinates! Made beds covering urine soaked matress, unmedicated patients wandering, personal belongings GONE, lack of communication, authority and accountability. Theres more but being sensored.. SHUT IT DOWN!! 

Frustrated 

on AplaceForMom

5 years ago

This facility is gorgeous, but don't let the good looks deceive you. My grandmother has been @ Heritage Place in Burleson for quite a while now. In the time that she has been there, there have been so many different directors that I have lost count (at least 7 or 8) and in between the changes there is frequently no one in charge on-site. They also cannot seem to keep ANYONE in ANY position for any length of time (nurses, chefs, dining room help, etc.) which is a testimony to the horrible management. I have also lost count of... read more

FRUSTRATED 

on AplaceForMom

6 years ago

After having my mom @ Heritage Place in Burleson for over a year, there were at least 4-5 different directors, 4-5 different chefs and countless other sales reps. (Massive admin turnovers...bad sign). The food was CONSISTENTLY TERRIBLE and we were spending ave $200 month on food ourselves. Workers there were superb (and very under staffed), but management was HORRIBLE. Never enough help in the dining room and always a very FRUSTRATING experience trying to get lunches. A $1500 non refundable deposit to cover all redo's when f... read more

Anonymous 

on AplaceForMom

6 years ago

Even though this facility is nice and the staff (that they can keep around) is very good, the food is not good. Have been served burnt chicken, raw hamburgers recently. They can't seem to keep staff and they are always short staffed including nursing staff. We pay extra for medication management but they can't seem to let anyone know they are out of medicine until they are down to a day or two of having any left. You can register a complaint, but all you get are excuses. They same excuses all they time. 

Graham s 

on AplaceForMom

7 years ago

Beware. This facility will escalate the level of care cost 30 days after move in by 20% up tp 800% of what u signed up for. Initial cost around 5k. First escalation at 30d mark up to 5.8k with potential to go to 8k per month. Front office will not talk to u or return calls. Exec director requires two week notice for face2face meeting then cancels. Finance office raides ur bank account without notice with "costs" without ur agreement. Cant get free of residency agreement without 45d notice and $1,000 min. "Move out" penalty c... read more

Anonymous 

on AplaceForMom

9 years ago

Has had 3 Exec Directors in about 1 1/2 years , they always start out gung ho but nothing really changes, just promises and lip service. This is a beautiful facility and the care takers are excellent just overworked and their schedules seem to always b changing so there is no consistency of same caretakers for a resident...major cuts in staffing...the other day there were only two caretakers on duty for 100 residents during the afternoon. The food has been terrible for some time , residents and numerous resident families hav... read more

Anonymous 

on AplaceForMom

10 years ago

I had a horrible experience here, I would never recommend them to anyone. I have had nothing but trouble. We moved out more than six months ago, and they still can't give me an answer about the billing, so it can be closed out. I don't think they were very attentive, my loved one ended up in the hospital within a week. There were issues with medications. Really nothing went right at all. I was very frustrated and disappointed with the experience.