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Holidays Lounge
- Travel Services
- Sunny Isles Beach, FL
About this business
Location details
16701 Collins Avenue 12th Floor, Sunny Isles Beach, FL, 33160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My boyfriend and I recently became members of Holiday Lounge. We are excited for the vacations we are about to embark. Our first trip will be Punta Cana. The team is very professional and pleasant. Looking forward for the travel benefits.
Business response:
Thank you for taking the time to review Holidays Lounge! We are committed to providing excellent customer service and satisfaction for all our members. Our promise is to keep serving you with the same greatness for the many years to come!
My name is Deborah M and 3 months ago I had written a very negative report due to a breakdown in communication and how to have this system work for me and my family. I am happy to share that HL staff have made it their priority to address every issue I had. I am very happy. Great teamwork!
Business response:
Dear Deborah, thanks for leaving such a wonderful review. Our Holidays Lounge team will definitely be happy to read what you wrote. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to hearing from you again.
Mi nombre es Berkys Bravo Rodriguez, soy miembro del club hace poco tiempo y la atencion al cliente es maravillosa, espero pronto disfrutar de los beneficios que me ofrece tener la membresia.
Business response:
¡Gracias por la excelente calificación Sra. Berkys! Esperamos que continúe compartiendo con nosotros su experiencia como socio de Holidays Lounge powered by Carnival.
Somos miembros del club ! Atencion al cliente excelente!!
Business response:
Estimada Sra. Quintana, nos emociona saber que está orgullosa de ser miembro de Holidays Lounge powered by Carnival. ¡Continue compartiendo su esperiencia con nosotros!
My husband and I become member of Holiday Lounge vacation ownership about a year and half ago. We planning our honey moon with their help and believe me was a dream come true. Our hotel “ moon palace Cancun “ is out of this word. We are so happy and thankful to be part of this Amazing vacation program.
Business response:
Thank you for the great review! Our commitment is to provide a high-quality service to all our Holidays Lounge members and your review reaffirms the hard work.
Horrible experience I cancelled my membership and they made me pay for a gift a hotel for one night that cost almost 700 dollars just horrible.
Business response:
Thank you for taking the time to review our business. We are sorry that your experience did not meet your expectations. Please provide us with your full name or membership number at info@holidayslounge.net or call us at +1 786-866-5754 so we can discuss further with you and find a solution.
If you go to Reddit, you'll see how many people feel scammed. They delete comments on their app. This is all disgusting; they're playing with people's money, and there's nothing you can do to stop it. Horrible and appalling service.
Business response:
We take all feedback very seriously and would like to discuss further with you, Antyfox Channel . To validate your membership and work on a solution to your case, contact us at +1 786-866-5754 or info@holidayslounge.net . Thanks for your time.
Pésimo servicio fui cerca del horario de cerrar y se notó que no querían atender para irse .Ademas de que veníamos desde lejos nos hicieron venir por gusto todo fue una mentira con ellos que decepción en mi vida hago algún trato con ellos
Business response:
Thank you for taking the time to review our business. We are sorry that your experience did not meet your expectations. Please provide us with your full name or membership number at info@holidayslounge.net or call us at +1 786-866-5754 so we can discuss further with you and find a solution.
If there was a way to not even, select ONE star I would. We purchased one of their plans. We had explained to them that we wanted to buy a house and that this wasn't the really best time to pay $20,000 for their plan. They convince me (shame on me) that they can do it without any credit report. So, we put a $3000 deposit down. The next day we decided this was a mistake. So I called to cancel. We receive a cancellation email. Few mins later I get a call from a man works there, who was Rude and Disrespectful. I asked hi... read more
Frequently asked questions about Holidays Lounge
How is Holidays Lounge rated?
Holidays Lounge has a 4.3 star rating with 1,792 reviews.
When is Holidays Lounge open?
Holidays Lounge is open now. It will close at 6:00 p.m.