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Holidays Lounge
- Travel Services
- Sunny Isles Beach, FL
About this business
Location details
16701 Collins Avenue 12th Floor, Sunny Isles Beach, FL, 33160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My name is Deborah M and 3 months ago I had written a very negative report due to a breakdown in communication and how to have this system work for me and my family. I am happy to share that HL staff have made it their priority to address every issue I had. I am very happy. Great teamwork!
Business response:
Dear Deborah, thanks for leaving such a wonderful review. Our Holidays Lounge team will definitely be happy to read what you wrote. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to hearing from you again.
Mi nombre es Berkys Bravo Rodriguez, soy miembro del club hace poco tiempo y la atencion al cliente es maravillosa, espero pronto disfrutar de los beneficios que me ofrece tener la membresia.
Business response:
¡Gracias por la excelente calificación Sra. Berkys! Esperamos que continúe compartiendo con nosotros su experiencia como socio de Holidays Lounge powered by Carnival.
Somos miembros del club ! Atencion al cliente excelente!!
Business response:
Estimada Sra. Quintana, nos emociona saber que está orgullosa de ser miembro de Holidays Lounge powered by Carnival. ¡Continue compartiendo su esperiencia con nosotros!
My husband and I become member of Holiday Lounge vacation ownership about a year and half ago. We planning our honey moon with their help and believe me was a dream come true. Our hotel “ moon palace Cancun “ is out of this word. We are so happy and thankful to be part of this Amazing vacation program.
Business response:
Thank you for the great review! Our commitment is to provide a high-quality service to all our Holidays Lounge members and your review reaffirms the hard work.
I bougth the suposse vacation club but my experience has been horrible. They never has availabilyty, the properties are the wrost thing ever and all the promises that they do when you go to the conference are false you have tonpay for eveytjing.
Business response:
We take all feedback very seriously and would like to discuss further with you, Maribel Canoruiz . To validate your membership and work on a solution to your case, contact us at +1 786-866-5754 or info@holidayslounge.net . Thanks for your time.
Fraudulent Inducement & Deceptive Sales Tactics — Avoid at All Costs Do not trust Holidays Lounge / Holidays Network Group. We were induced under high-pressure sales tactics to execute a vacation club contract (CC-029351) based on extensive verbal misrepresentations regarding immediate usability, booking availability, and long-term financial flexibility. Once you try to navigate the program, the heavily restrictive written terms completely contradict what the salespeople guarantee you. This constitutes fraudulent inducement ... read more
Business response:
Thank you for taking the time to review our business. We are sorry that your experience did not meet your expectations. Please provide us with your full name or membership number at info@holidayslounge.net or call us at +1 786-866-5754 so we can discuss further with you and find a solution.
They take your money and then will not return your call. A huge waste of money, run while you can!!
Business response:
Thank you for taking the time to review our business. We are sorry that your experience did not meet your expectations. Please provide us with your full name or membership number at info@holidayslounge.net or call us at +1 786-866-5754 so we can discuss further with you and find a solution.
Vengo a dejar mi aporte a estos estafadores que se visten de traje y elegancia para que confíes en ellos . No crean ninguna de sus mentiras nada es gratis , ademas de la membresía carísima que te cobran mensual tienes que pagar los viajes también . En el momento te pintan mariposas y colores con viajes a Europa ,crucero , etc. Yo fui engañada una de tantas, llegué a pagar 6000$ y no hice ni un viaje debido a cargos extras que querían cobrar a supuestos viajes regalados . No caigan señores se van arrepentir y después no van a... read more
Business response:
Thank you for taking the time to review our business. We are sorry that your experience did not meet your expectations. Please provide us with your full name or membership number at info@holidayslounge.net or call us at +1 786-866-5754 so we can discuss further with you and find a solution.
I attended a sales presentation after being notified that I had won a raffle for a mini cruise excursion in Miami. The presentation was advertised as lasting approximately 90 minutes; however, it extended to nearly six hours and involved extremely aggressive and high-pressure sales tactics. During the presentation, representatives provided misleading information regarding vacation pricing, significant discounts, and low-cost exchange weeks. They also promoted the membership as an investment opportunity, stating that it coul... read more
Business response:
Thank you for taking the time to review our business. We are sorry that your experience did not meet your expectations. Please provide us with your full name or membership number at info@holidayslounge.net or call us at +1 786-866-5754 so we can discuss further with you and find a solution.
Frequently asked questions about Holidays Lounge
How is Holidays Lounge rated?
Holidays Lounge has a 4.3 star rating with 1,934 reviews.
When is Holidays Lounge open?
Holidays Lounge is open now. It will close at 6:00 p.m.