Beyond and above customer service.
Great customer service! I love the variety of treats available for my dog. The self-grooming stations are so convenient!!
Great selection and knowledgeable and helpful staff. It was clear that the two people that I interacted with loved their animals as much as I love mine (over the top? Nah)
Business response:
Thank you Dawn for the kind words! We appreciate your continued support! Our Riverbend Village store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Than... read more
Very helpful and friendly staff !
Business response:
Roger,
We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
Michael S
Customer Service
Hollywood Feed
Be sure to visit
hfu.holly... read more
New to the store and was shopping for our upcoming puppy in February!! Mary was so knowledgeable about the food and everything! Thank you!
Business response:
Thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public so that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedba... read more
Store is always clean, associates are friendly and very helpful
Business response:
Naomi,
Thank you so much for your excellent review! Our Riverbend Village store strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We are thrilled to have such amazing feedback. Hope to see you soon!
Amber W.
Customer S... read more
Great employees to help you.
Business response:
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
Taylor M.
Customer Service
Hollywood Feed
Be sure to visit
hfu.hollywoodfeed.com to enroll in Hollywood Feed University
alongside our employees while we learn more about our pets' health &
behavi... read more
Great customer service. I'd choose PetPeople over Petco and Petsmart. Customer service goes a long way:) I will be back to spend for my fur babies birthday !!!!!!!!!!!!!
Business response:
Thank you, Jasmine, for the kind words! We appreciate your continued support! Our Riverbend store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Thank y... read more
I received great service
Business response:
Thank you so much for your positive review! Our team aims to provide the highest level of customer service possible while attending to each individual's needs (and pace!). We are thrilled that you were pleased with our quick and efficient service, and we hope to see you again soon!
Deetrik G.
Customer Service Liaison
Hollywood Feed
Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, an... read more
Google reviews (76)