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Hollywood Feed

4.9

About this business

Hollywood Feed is a natural and holistic pet specialty retail store in Lexington, KY. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members ... read more

Location details

4078 Finn Wy, Suite 110, Lexington, KY, 40517, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun10:00 a.m. to 6:30 p.m.
4.91,160 reviews
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Megan F.'s profile image
Megan F. 
on Birdeye

a year ago

Great customers service! 

Roberto C.'s profile image
Roberto C. 
on Birdeye

a year ago

Great customer service. 

Rick M.'s profile image
Rick M. 
on Birdeye

a year ago

Friendly service 

Shreya B.'s profile image
Shreya B. 
on Birdeye

a year ago

Great service. Email receipt and account system is excellent. 

Judy P.'s profile image
Judy P. 
on Birdeye

a year ago

Always helpful and very knowledgeable- only store I know that actually educates their staff 

Business response:

Thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public so that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedba... read more

Debra L.'s profile image
Debra L. 
on Birdeye

a year ago

Great store. Our usual pet store closed this month and the food we buy our dog is not available just anywhere. We found it at Hollywood Feed and also found a great staff. We were assisted with professionalism and knowledge. We are glad to find another store for our furry family member. An added plus, your prices are better than competing stores. 

Business response:

Hi Debra, Thank you so much for this wonderful review! We are delighted to hear that our Fritz Farm location took such great care of you! Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. And we are so happy to hear you're pleased with our prices, our team works hard each day to ensure that we are providi... read more

Sarah J.'s profile image
Sarah J. 
on Birdeye

a year ago

All the employees are wonderful and so knowledgeable. It’s my dog’s favorite place to go and I enjoy stopping in because everyone is so friendly. Store is always clean and organized and the employees go out of their way to help you out. 

Business response:

We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022 _. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed Un... read more

Sharon L.'s profile image
Sharon L. 
on Birdeye

a year ago

Great experience! We were helped with finding the right harness for our dog. We weren’t ignored and left to figure it out ourselves. The employee played with our dog and didn’t ignore him either. Thanks for caring about your customers! 

Business response:

Sharon, We would never ignore you, and we definitely could not ignore your dog. Thank you for bringing him in. At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased and hope you visit ... read more

Debbie Y.'s profile image
Debbie Y. 
on Birdeye

a year ago

The staff at Hollywood Feed is amazing. They explain to me what food & treats are good for my new puppy. They are so knowledgeable about all of their products. I have recommended them to friends & family. 

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 4.9 star rating with 1,160 reviews. 

When is Hollywood Feed open?

Hollywood Feed is open now. It will close at 6:30 p.m.