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Hollywood Feed
- Pet Stores
- Lexington, KY
About this business
Location details
4078 Finn Wy, Suite 110, Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Hollywood Feed is my go to pet store for everything, hand's down #1 in all categories!!
Business response:
Toni, thank you for the glowing review! We truly appreciate your fantastic feedback! Come and see us again soon!
When we got home, the dog toy my son picked out for our puppy had a hole in it. Inspect your merchandise--if it's damaged, don't sell it!
Business response:
Hi Roger, thank you for bringing this to our attention. We’re very sorry to hear about the damaged toy, this is definitely not the experience we want for you or your puppy. We take quality seriously and will remind our team to carefully inspect all merchandise before it reaches our customers. Please feel free to bring the toy back to any location for an exchange or refund. We appreciate your feedback and the opportunity to make things right!
Way way way too expensive. I will be returning one bag. Sorry, but I think you have lost me as a customer.
Business response:
Susan, thank you for taking the time to write us a review! We are sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers. Our team works hard each day to ensure that we are providing the best products at the best prices, and our store associates and customer service team are always happy to assist in recommending a product that would fit your price range and all your fur babies' needs. Hollywood Feed does have a price-match guarantee if ... read more
Way way way too expensive. I will be returning one bag. Sorry, but I think you have lost me as a customer.
Business response:
Susan, thank you for taking the time to write us a review! We are sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers. Our team works hard each day to ensure that we are providing the best products at the best prices, and our store associates and customer service team are always happy to assist in recommending a product that would fit your price range and all your fur babies' needs. Hollywood Feed does have a price-match guarantee if ... read more
The dog food I needed (and all the smaller bags) was stored so high on a shelf no one could reach it. And the person who waited on me talked to me in a baby voice the whole time. Maybe that works with dogs, but it was irritating and insulting to an adult.
Business response:
Hollywood Feed never wants anyone to feel uncomfortable and disrespected while shopping. At Hollywood Feed, we take pride in providing excellent customer service to every customer. We train our staff to help everyone in the best way possible. We will talk to our Summit at Fritz Farm store about having products too high and replenishing properly. Although we can not change the soft voice of our team member we rest assure you there was no disrespect to be made to you. We apologize for your less than exemplary shopping experien... read more
The dog food I needed (and all the smaller bags) was stored so high on a shelf no one could reach it. And the person who waited on me talked to me in a baby voice the whole time. Maybe that works with dogs, but it was irritating and insulting to an adult.
Business response:
Hollywood Feed never wants anyone to feel uncomfortable and disrespected while shopping. At Hollywood Feed, we take pride in providing excellent customer service to every customer. We train our staff to help everyone in the best way possible. We will talk to our Summit at Fritz Farm store about having products too high and replenishing properly. Although we can not change the soft voice of our team member we rest assure you there was no disrespect to be made to you. We apologize for your less than exemplary shopping experien... read more
I’m disappointed because there was a 20% Memorial Day sale going on and I wasn’t told about this when I purchased my item. It would have saved me $9 and it would have guaranteed a return visit from me.
Business response:
Thank you for your feedback Kim. We are disappointed you did not receive a coupon during the Memorial Day weekend for our sale. Our Marketing Team works hard to ensure that all of our customers get all the special offers we provide. After looking at your email you should have received a Memorial Day coupon as you are on our email list to receive coupons and promotions. Sometimes email can be lost in spam folder or get overlooked and this is unfortunate. It is also unfortunate that you feel you should not shop at Hollywood Fe... read more
I’m disappointed because there was a 20% Memorial Day sale going on and I wasn’t told about this when I purchased my item. It would have saved me $9 and it would have guaranteed a return visit from me.
Business response:
Thank you for your feedback Kim. We are disappointed you did not receive a coupon during the Memorial Day weekend for our sale. Our Marketing Team works hard to ensure that all of our customers get all the special offers we provide. After looking at your email you should have received a Memorial Day coupon as you are on our email list to receive coupons and promotions. Sometimes email can be lost in spam folder or get overlooked and this is unfortunate. It is also unfortunate that you feel you should not shop at Hollywood Fe... read more
Great employees this at this store. My dog had to be on a special diet because of her problems. Staff was very helpful and went over and beyond to help me. Thank you for everything.
Business response:
Patricia, thank you so much for taking the time to share your review! We always value feedback from our customers as it helps us to learn and grow! We're thrilled to hear that our team was able to assist you during your visit! If there is ever anything we can improve on, please reach out to the regional manager, Kelsie, at kelsie@hollywoodfeed.com. This way she can take the appropriate action with our team. Again, thank you for taking the time to reach out, and we hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 1,316 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 10:00 a.m.