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Hollywood Feed
- Pet Stores
- Charlotte, NC
About this business
Location details
12206 Copper Wy, Suite 128, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
The store was excellent. I had to buy the more expensive dog food because they are having trouble getting shipments in of the food I usually purchase. Even though I received $2 off it was still more than what I what I normally buy.
Business response:
Joyce, thank you for the wonderful review! Our team strives to provide exceptional products and service to each of our customers during every visit. We certainly apologize for the inconvenience you've experienced getting the food you normally buy. Please know we have a team dedicated to keeping our shelves stocked with quality products, and if we're ever missing an item that you need, we can try to special order it for you - or we can get it transferred in from one of our stores that does have it! Again, we appreciate your f... read more
We absolutely love Trish! She’s the best with our Malinois, Leda! She’s the BEST!
Business response:
We're very proud to read your compliments on our team member. Our sales associates put much effort and time into developing knowledge of the different pet foods available in our stores. They are enthusiastic about sharing their expertise with our customers. Thank you for your five-star review!
They know my dogs and what they like. Always greet us with a smile and have what we need.
Business response:
Thanks for the wonderful review, Shawna! Our team works hard to provide the best experience for all of our guests!! We are so happy that you were pleased with your visit - and we hope to see you again soon!
I am amazed at the variety of fantastic products for my cats and dog....Everything I read about is stocked on their shelves plus each person working at Hollywood Feed is an animal lover and very knowledgeable about their products....I highly recommend this store - and one more thing.....the people working there are very kind and friendly....they're the best!!
Business response:
Carol, thank you for the awesome review! Our team works hard to keep our shelves stocked with a variety of quality items for our furry friends. They also go through 40-50 hours of training each year to in order to be highly informative to our customers. Come and see us again soon!
They know my dogs and what they like. Always greet us with a smile and have what we need.
Business response:
Thanks for the wonderful review, Shawna! Our team works hard to provide the best experience for all of our guests!! We are so happy that you were pleased with your visit - and we hope to see you again soon!
I wish you carried a bigger wet cat food selection In addition the he's didn't seem to have much product knowledge.
Business response:
Thank you for your feedback, Kristi. We’re glad you chose our Copper Way Hollywood Feed and appreciate your thoughts on expanding our wet cat food selection. We’re always working to improve our product range and staff knowledge to better serve customers like you. Please feel free to share any other suggestions anytime at bark@hollywoodfeed.com. Your input helps us continue to grow, and we hope to make your next visit even better.
I entered the store but was not greeted by either associate. There were 2 employees standing behind the counter even though one aisle was completely blocked with pallets of merchandise. One associate had multicolored hair, and the other was a large, shorter woman. I was not handed a flyer or asked if I would like to give my email for future promotions. Going to start using Chewy as my go to pet supplier. Thank you.
Business response:
Thank you for taking the time to leave us a review, David! We sincerely apologize for your recent experience at our Copper Way store. We strive to provide excellent customer service, and it’s clear we missed the mark during your visit. Your feedback is incredibly valuable, and we’re grateful for the opportunity to learn from it. We understand how important it is to feel welcomed when entering a store, and we’re sorry that our team didn’t greet you or offer the assistance you needed. Additionally, we will address the aisle b... read more
Staff always grumpy when I visit feels like an inconvenience
Business response:
We apologize for any inconvenience you experienced during your visit. We strive to provide excellent customer service and will address this issue with our staff. Thank you for bringing this to our attention.
Employee do not know about merchandise and that to recommend
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,518 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.