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Hollywood Feed
- Pet Stores
- Charlotte, NC
About this business
Location details
12206 Copper Wy, Suite 128, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Took three weeks after talking to home office to receive my merch. Don’t know where the problem was in that situation.
Business response:
Sarah, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know more about your order. Usually a delay happens when items are out of stock and we have to wait on items to arrive from other Hollywood Feed stores or the vender. We ask that you contact our Customer Servic... read more
Took three weeks after talking to home office to receive my merch. Don’t know where the problem was in that situation.
Business response:
Sarah, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know more about your order. Usually a delay happens when items are out of stock and we have to wait on items to arrive from other Hollywood Feed stores or the vender. We ask that you contact our Customer Servic... read more
Normally, I have good experiences here, but I must have caught them on a bad day this last time. One of them rushed me out the door because I was indecisive about a product with ingredients I wasn't sure about for my dog. She opened the door for me to leave as she said they were 2 1/2 hours behind. Behind on what? Well, I'm very sorry, but there's no way I would have known that I was intruding on their time to be doing other things. I already drive a long way to get there because there's not a Hollywood Feed close to me, but... read more
Normally, I have good experiences here, but I must have caught them on a bad day this last time. One of them rushed me out the door because I was indecisive about a product with ingredients I wasn't sure about for my dog. She opened the door for me to leave as she said they were 2 1/2 hours behind. Behind on what? Well, I'm very sorry, but there's no way I would have known that I was intruding on their time to be doing other things. I already drive a long way to get there because there's not a Hollywood Feed close to me, but... read more
Every time I call to make an appointment for my dog to be groom they act like it’s a big effort and are extremely rude on the phone! Will find another place to take my animals! Not sure if the management has change but I have been going there for over 5 years!
Business response:
Thank you for taking the time to leave us a review, Tracey! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, therefore I would like to apologize for your recent experience as it appears we've dropped the ball. I have made sure to escalate your complaint to the Regional Manager of this location, Mary, so that they can address this matter with the team. We are currently experiencing a higher volume of c... read more
Every time I call to make an appointment for my dog to be groom they act like it’s a big effort and are extremely rude on the phone! Will find another place to take my animals! Not sure if the management has change but I have been going there for over 5 years!
Business response:
Thank you for taking the time to leave us a review, Tracey! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, therefore I would like to apologize for your recent experience as it appears we've dropped the ball. I have made sure to escalate your complaint to the Regional Manager of this location, Mary, so that they can address this matter with the team. We are currently experiencing a higher volume of c... read more
I have been shopping at Hollywood Feed for a few years now (back when it was Pawtique) and I have always been pleased with the courteous customer service and friendliness of the staff. Today my opinion was shattered. I entered the store at approximately 2:00 pm. I believe I was greeted by who I think was Lauren. She informed me the store is having difficulty with deliveries of All Provide food. She proceeded to show me the food that will be replacing All Provide. We discussed the food, including the cost compared to All ... read more
Business response:
Nancy, thank you for taking the time to reach out to us. I am sorry to hear that the recent interaction you experienced at our Toringdon location seems to have missed the mark. We have been having some trouble keeping All Provide in stock at that location recently due to issues with our vendor and have been recommending our A Pup Above brand as a temporary alternative to customers looking for All Provide when it is out of stock. We've had really great response from other All Provide customers, but we are still doing everythi... read more
I have been shopping at Hollywood Feed for a few years now (back when it was Pawtique) and I have always been pleased with the courteous customer service and friendliness of the staff. Today my opinion was shattered. I entered the store at approximately 2:00 pm. I believe I was greeted by who I think was Lauren. She informed me the store is having difficulty with deliveries of All Provide food. She proceeded to show me the food that will be replacing All Provide. We discussed the food, including the cost compared to All ... read more
Business response:
Nancy, thank you for taking the time to reach out to us. I am sorry to hear that the recent interaction you experienced at our Toringdon location seems to have missed the mark. We have been having some trouble keeping All Provide in stock at that location recently due to issues with our vendor and have been recommending our A Pup Above brand as a temporary alternative to customers looking for All Provide when it is out of stock. We've had really great response from other All Provide customers, but we are still doing everythi... read more
In my opinion if I’m doing business with a company that knows that over 1700 animals have died with a link to a product you were recommending then I have a right as a customer to be told that by the person selling me the product. I have confirmed with this person that they knowingly recommended a product to me that they knew had caused animal deaths. Many people think of their animals as family. When I returned the item the individual recommending the product me told me they did not use this product on their own pet. I’m ... read more
Business response:
Ann we appreciate you taking the time to leave us your feedback. We aim to provide the very best service and products to all of our guests and their pet(s). Our company's goal is to provide a helping hand in finding the products that will help every dog and cat thrive. The safety and efficacy of Seresto are continuously monitored and scrutinized by global regulatory bodies as well as via internal processes. All adverse events, products related or not, are collected, evaluated and reported. It is critically important to under... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,518 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.