This profile has been claimed by the business owner or representative.
Hollywood Feed
- Pet Stores
- Charlotte, NC
About this business
Location details
12206 Copper Wy, Suite 128, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I entered the store but was not greeted by either associate. There were 2 employees standing behind the counter even though one aisle was completely blocked with pallets of merchandise. One associate had multicolored hair, and the other was a large, shorter woman. I was not handed a flyer or asked if I would like to give my email for future promotions. Going to start using Chewy as my go to pet supplier. Thank you.
Business response:
Thank you for taking the time to leave us a review, David! We sincerely apologize for your recent experience at our Copper Way store. We strive to provide excellent customer service, and it’s clear we missed the mark during your visit. Your feedback is incredibly valuable, and we’re grateful for the opportunity to learn from it. We understand how important it is to feel welcomed when entering a store, and we’re sorry that our team didn’t greet you or offer the assistance you needed. Additionally, we will address the aisle b... read more
Staff always grumpy when I visit feels like an inconvenience
Business response:
We apologize for any inconvenience you experienced during your visit. We strive to provide excellent customer service and will address this issue with our staff. Thank you for bringing this to our attention.
Employee do not know about merchandise and that to recommend
Took three weeks after talking to home office to receive my merch. Don’t know where the problem was in that situation.
Business response:
Sarah, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know more about your order. Usually a delay happens when items are out of stock and we have to wait on items to arrive from other Hollywood Feed stores or the vender. We ask that you contact our Customer Servic... read more
Took three weeks after talking to home office to receive my merch. Don’t know where the problem was in that situation.
Business response:
Sarah, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know more about your order. Usually a delay happens when items are out of stock and we have to wait on items to arrive from other Hollywood Feed stores or the vender. We ask that you contact our Customer Servic... read more
Normally, I have good experiences here, but I must have caught them on a bad day this last time. One of them rushed me out the door because I was indecisive about a product with ingredients I wasn't sure about for my dog. She opened the door for me to leave as she said they were 2 1/2 hours behind. Behind on what? Well, I'm very sorry, but there's no way I would have known that I was intruding on their time to be doing other things. I already drive a long way to get there because there's not a Hollywood Feed close to me, but... read more
Normally, I have good experiences here, but I must have caught them on a bad day this last time. One of them rushed me out the door because I was indecisive about a product with ingredients I wasn't sure about for my dog. She opened the door for me to leave as she said they were 2 1/2 hours behind. Behind on what? Well, I'm very sorry, but there's no way I would have known that I was intruding on their time to be doing other things. I already drive a long way to get there because there's not a Hollywood Feed close to me, but... read more
Every time I call to make an appointment for my dog to be groom they act like it’s a big effort and are extremely rude on the phone! Will find another place to take my animals! Not sure if the management has change but I have been going there for over 5 years!
Business response:
Thank you for taking the time to leave us a review, Tracey! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, therefore I would like to apologize for your recent experience as it appears we've dropped the ball. I have made sure to escalate your complaint to the Regional Manager of this location, Mary, so that they can address this matter with the team. We are currently experiencing a higher volume of c... read more
Every time I call to make an appointment for my dog to be groom they act like it’s a big effort and are extremely rude on the phone! Will find another place to take my animals! Not sure if the management has change but I have been going there for over 5 years!
Business response:
Thank you for taking the time to leave us a review, Tracey! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, therefore I would like to apologize for your recent experience as it appears we've dropped the ball. I have made sure to escalate your complaint to the Regional Manager of this location, Mary, so that they can address this matter with the team. We are currently experiencing a higher volume of c... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,441 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.