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Hollywood Feed
- Pet Stores
- Columbus, OH
About this business
Location details
2863 N High St, Columbus, OH, 43202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Not happy with the change from Pet People to Hollywood. The employees made it abundantly clear they all got a raise, which is great but changing policy on rewards program after nearly a year of purchasing has sent me to another pet store
Business response:
**At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our Clintonville location as it appears we've dropped the ball. We do value our customers and believe in making you feel important. The rewards program has not disappeared, but only has gotten better! Hollywood Feed's Frequent Feeder Program was made to show gratitude on your favorite pet food brands. Our Frequent Feeder program works by averaging the purchases made under a particular brand over ... read more
Hate the name and the logo. Pet people was so personable an intuitive.
Business response:
Carl, thank you for taking the time to leave us your review! At Hollywood Feed, we are dedicated and committed to you and your pet(s). Our name Hollywood Feed is a wonderful staple of who we are. In the 1950s, Hollywood Feed opened our first pet supply store on the corner of Hollywood Street and Chelsea Avenue in Memphis, Tennessee. Hollywood Feed is known for friendly and knowledgeable service more than half a century later. We've grown from a single store in Memphis to a retail presence spanning the country. We take pride ... read more
Hate the name and the logo. Pet people was so personable an intuitive.
Business response:
Carl, thank you for taking the time to leave us your review! At Hollywood Feed, we are dedicated and committed to you and your pet(s). Our name Hollywood Feed is a wonderful staple of who we are. In the 1950s, Hollywood Feed opened our first pet supply store on the corner of Hollywood Street and Chelsea Avenue in Memphis, Tennessee. Hollywood Feed is known for friendly and knowledgeable service more than half a century later. We've grown from a single store in Memphis to a retail presence spanning the country. We take pride ... read more
Experience with pet people store stellar as always. However now they are bought out by Hollywood I am inundated with emails from Hollywood, three so far just today!!! Hollywood does not seem to know what is happening. I got my usual confirmation email, my order was delivered, then later that evening I got a separate email from Hollywood telling me that my order was going to be scheduled for delivery and I should expect yet another delivery email. It’s always sad to see an independent store get bought out, customer service al... read more
Experience with pet people store stellar as always. However now they are bought out by Hollywood I am inundated with emails from Hollywood, three so far just today!!! Hollywood does not seem to know what is happening. I got my usual confirmation email, my order was delivered, then later that evening I got a separate email from Hollywood telling me that my order was going to be scheduled for delivery and I should expect yet another delivery email. It’s always sad to see an independent store get bought out, customer service al... read more
I’ve been a customer at Pet People for 22 years and I’ve always had the best customer service until this past visit. This time was the worst service I’ve ever had. I am considering other options to purchase products for my dogs.
Business response:
Raine, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our Clintonville location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Shannon Burke, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, shannonburke@hollyw... read more
The lack of appreciation for the military and for service dogs is a disgrace! The company you acquired Pet People would give a discount to military and service dogs. You advertise your company is a United States owned company, however, you do not honor this!!!
Business response:
Lori, Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important. We are proud to be not just an American-owned company but to stock our stores with as much Made in the USA merchandise as we can so that we can support our communities even further. We have a voucher program for our active working K-9 units in police forces to make sure they are fueled to serve at their best. We at Hollywood Feed believe not only in amazing customer service at every level of our company but also ... read more
I’ve been a customer at Pet People for 22 years and I’ve always had the best customer service until this past visit. This time was the worst service I’ve ever had. I am considering other options to purchase products for my dogs.
Business response:
Raine, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our Clintonville location seems to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Shannon Burke, so that she can address this with the team. If you could, we would love for you to reach out to her directly via her email, shannonburke@hollyw... read more
The lack of appreciation for the military and for service dogs is a disgrace! The company you acquired Pet People would give a discount to military and service dogs. You advertise your company is a United States owned company, however, you do not honor this!!!
Business response:
Lori, Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important. We are proud to be not just an American-owned company but to stock our stores with as much Made in the USA merchandise as we can so that we can support our communities even further. We have a voucher program for our active working K-9 units in police forces to make sure they are fueled to serve at their best. We at Hollywood Feed believe not only in amazing customer service at every level of our company but also ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.7 star rating with 683 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.