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Hollywood Feed
- Pet Stores
- Grosse Pointe Woods, MI
About this business
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Grosse Pointe Woods, MI. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why ... read more
Location details
19391 Mack Ave, Grosse Pointe Woods, MI, 48236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Great employees very helpful
Business response:
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
Great customer service but since it changed from Pet People the prices have gone really high! I don't like they took away the discount if you bought 12 packs of food either. I didn't know this until I got to register. It cost me much more than the last time I bought the 12 packs. No rewards and no discount and higher prices makes me rethink about coming back. Bring back Pet People!
Business response:
Thank you for taking the time to reach out to us, Mary. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service, so it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. The Hollywood Feed Frequent Feeder Program was made to show gratitude on your favorite pet... read more
Love this store, it’s products, and the workers! Anna (manager) is beyond helpful and kind! Thanks Lisa and Anna for your excellent customer service.
Business response:
We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
The service was great but I am very very disappointed that you no longer with be carrying solo and lily product, it was the number 1 reason I would go to pet people
Great employees very helpful
Business response:
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
Great customer service but since it changed from Pet People the prices have gone really high! I don't like they took away the discount if you bought 12 packs of food either. I didn't know this until I got to register. It cost me much more than the last time I bought the 12 packs. No rewards and no discount and higher prices makes me rethink about coming back. Bring back Pet People!
Business response:
Thank you for taking the time to reach out to us, Mary. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service, so it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. The Hollywood Feed Frequent Feeder Program was made to show gratitude on your favorite pet... read more
Love this store, it’s products, and the workers! Anna (manager) is beyond helpful and kind! Thanks Lisa and Anna for your excellent customer service.
Business response:
We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
The service was great but I am very very disappointed that you no longer with be carrying solo and lily product, it was the number 1 reason I would go to pet people
Great customer service but product shortages and interruptions regularly.
Business response:
Connie, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. We would like to know the products you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 to further assist you in finding what you need and we can have it sh... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 342 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.