HomeWorld Kailua-Kona

Fran H. 

on Yelp

6 years ago

Bought a leatherLazy Boy sofa with recliners at both ends in 2017. Paid for warranty extension and bought the cleaning care products as we care for all of our expensive purchases. Three months after our purchase, the sofa had discoloration issues (manager was aware of other Lazy Boy sofa having same issue)and it was exchanged. Now, after 3 years our sofa is splitting at the seams on the cushions. Can not get return phone calls from Lazy Boy so manager interceded for us after calls to the store and trips in to speak with the... read more

Gina D. 

on Yelp

6 years ago

Went here to look for a living room set. We were greeted by a sales man. (Did not get his name and don't recall him telling us what it was). He inquired what we were looking for and appeared to be knowledgeable, then pointed out locations through out the store, but nothing was to our liking. We then saw stairs that led to an additional leVel of furniture on another floor. We immediately spotted a set that was on clearance. He later showed up. We asked if there were others, he said no it was the only set and that it ... read more

Cecilia W. 

on Yelp

7 years ago

Horrible service, horrible people, horrible customer care, 4 months late on delivery with broken furniture and they are very poor at communication.We purchased an entire high end living room set+. They delivered some of it with two pieces broken and only swapped out one of the broken pieces, so we are stuck with a broken chair. They said we would have everything by Thanksgiving It is almost the end of March. We called them every couple weeks and they said "a couple weeks more". I asked them anything to show good faith and ke... read more

Tammy N. 

on Yelp

7 years ago

My boyfriend and I have been looking a sofa set for the last month and HomeWorld was the go to place for us. We've purchased furniture from there before and had a good experience. I can't stay that the experience this time around was the best it could have been. The associate we encountered wore glasses and tied her dark hair in a bun. I never got her name because she never introduced herself and didn't wear a name tag. When we approached her for questions, she didn't even bother to turn herself around completely in her cha... read more

Sharyn W. 

on Yelp

7 years ago

I purchased 5 pieces of furniture. I was promised delivery of two pieces of the furniture within 3 weeks. I am now going on the third month and have been lied to 5 times, three times to my face and twice on the phone. Like a dummy I paid the full amount upfront. (Since ships come from the mainland every month - it's hard to believe that it takes so long for us to get our furniture orders.) 

Michele B. 

on Yelp

8 years ago

Extremely over priced. If something is wrong or defective it will take you months to get it resolved 

Debra D. 

on Yelp

8 years ago

We have purchased from this store over the past 10 years. We recently built a home on the big island in Kohanaiki and purchased mattresses for 7 beds. We were told to sleep on the mattresses for at least 90 days. We are part time residents and have slept on the mattress in the master for less than 90 days. It is so firm that my wife with rheumatoid arthritis is very sore from the hardness of this mattress-we even bought a 500.00 "topper" to soften the mattress to no avail. We appealed to the store and was not successful... read more

Randy S. 

on Yelp

9 years ago

There may be good selection and prices, but beware of the delivery time!!! We ordered a sofa in Oct, and we still don't have it. Delivery was promised in 4-6 months - still long but we were okay with that. But 8 months!! So, if they don't have it in the store, you may not get it for 8 months!! Their cancellation policy is to charge you 25% of the total cost - which was the amount of the deposit. Buyer beware! 

John K. 

on Yelp

10 years ago

we spent over 10,000 dollars furnishing our home. we paid in advance for two more pieces and were assured delivery in a month. After continual calling for three months they could not locate our furniture. We cancelled our order and are still awaiting our refund. Beware of ordering something not in stock they lose interest in you after the sale.