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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Welcome to the Isle® Casino Hotel Black Hawk in Colorado. Situated in the heart of Colorado’s largest gambling town, Isle Casino Hotel® Black Hawk truly soars above the rest. Come for our extensive selection of casino games, but stay for all of our exquisite dining choices, enticing giveaways, and enlivening entertainment. When you’re ready to turn in for the night, our cozy and well-appointed accommodations are right at hand. It all adds up to an experience you won’t find anywhere else, at a place you’ll want to return to ... read more
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Rooms were clean and staff was friendly. The only thing we didn’t like is how inattentive the restaurant staff was at the cafe. Both times we visited was awful service. Our food came out about 45min-1hr after we ordered. Server never came back to ask if we needed refills or if everything was ok. They forgot my boyfriends food. Finally brought it out when everyone was finished. Had to track them down to pay so we could get out of there. The next morning we wanted to order to go to bring to the room and we waited about 30mins ... read more
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. I have passed these concerns onto the Food and beverage manager so that she can speak with her team in the Farmer's Pick café in order to fix these deficiencies. Again thank you for the review and we hope that you ... read more
Business response:
Thank you Erik for this wonderful review and we hope that you visit us again soon! :) Have a great day
Business response:
Thank you for letting us know about your stay, we appreciate you patronage and look forward to seeing you again soon.
Clean room and comfortable. Staff was a little underwhelming.
Business response:
Wow, THANK YOU for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Business response:
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.
The room was clean and comfortable. No problem with check in other than a fourteen dollar resort fee. This fee should be upfront in the booking charge.
Business response:
Wow, THANK YOU Phillip for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.
Check in was great this time. Room was clean lamp was not plugged in we had to plug it in. The casino was packed not enough servers on floor. Restaurants closed early probably cause of covid. I think restaurants could have stayed open longer. They also took away the good games.
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Everything was wonderful, staff helpful. Rooms very nice. We will be back
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.
Business response:
Thank, you for the wonderful response , we hope to see you gain soon
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 4.4 star rating with 8,258 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.