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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
stay was cool but Restaurant staff was a disappointment. staff was rude and unprofessional when it came to allergy concerns. I went to other casinos/hotels and they accommodated for me, your staff disgusted me with poor attitude when I was trying to make sure they could accommodate me with non dairy products. rooms were comfortable
Business response:
We're delighted to hear that you found our rooms enjoyable. We're sorry to hear about your experience in our food outlets. Our team is normally very accommodating when it comes to a guests allergies, we're sorry to here this was not the case during your visit. Thanks for taking the time to provide your feedback and please know your comments have been shared with our food and beverage team. We do hope you will give us another opportunity in the future.
Pleasant
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn your 5-star rating.
overall great stay for the price the front desk staff weren’t very friendly and seemed a bit stressed even told someone oh we don’t do valet even though they had several valet signs posted the location is great and it’s easy to get from the parking garage to the rooms and casino. rooms were clean and comfortable
Business response:
Thank you for taking the time to share your recent experience with us, Kristell! We are happy to see you had a great time during your stay overall, but saddened to learn you didn't receive our signature family-style service. We will work with our team to ensure each guest is greeted with exceptional guest service during and after each visit. Please visit us again very soon!
Good
Business response:
We appreciate the great rating, Greg!
Did not like addition sale tax charge at check in. Short staffed. No bartenders, waiters. Felt bad for the ones working. Breakfast buffet was delicious.
Business response:
Your feedback is definitely appreciated, Barbara. We look forward to your next visit at Isle of Capri Black Hawk.
Exceptional
Business response:
We appreciate the exceptional rating, Cassie!
Exceptional
Business response:
We appreciate the exceptional rating, Michelle!
Exceptional the whole experience was great. Had a good staff. Loved the early check in availability. We will be coming back.
Business response:
These reviews are what keep us going, Jesse! We love to learn of our guests having such a great time! Please bring your friends and visit again for another great time!
Exceptional
Business response:
Thanks for the fantastic 5-star rating, Terri!
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,568 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.