Horseshoe Black Hawk

3.9

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

401 Main Street, Black Hawk, CO, 80422, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.911,571 reviews

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John

4 years ago

No Air Circulation, No Dining Options, Hotel Priced Higher on Booking.com then Isle of Capri Website I did NOT like how hot the casino floor was, it made it extremely uncomfortable and unenjoyable/intolerable to play the slots, there was no escaping it, there was no oxygen flow, no cool/fresh air anywhere (unless you were fortunate enough to walk by as someone entered the casino from a very rare outside door. (Few moments of fresh oxygen/air flow). I did NOT like how hot and stale (as in no air flow) my hotel room was either... read more

Business response:

We are sorry to hear about your poor experience, John. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Pedro

4 years ago

Exceptional

Business response:

Thank you for the 5-star review! We are delighted to learn you enjoyed your visit with us at Isle of Capri Black Hawk and appreciate you taking the time to share your experience.

Mike

4 years ago

Wonderful

Mark

4 years ago

Much better than expected! Clean, beautiful upgrades and a lovely ambience with excellent people. The restaurant staff were stressed, unhappy and not very patient. The restaurants seemed understaffed and short of almost all materials. We decided to eat at other resorts nearby. The front desk staff were very friendly and helpful. We were given all the help we needed to check in and out with no hassle and wee made to feel welcome.

Business response:

We’re thrilled you enjoyed your time with us, Mark. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle of Capri Black Hawk in the future.

Corral

4 years ago

Exceptional

Business response:

Thank you for reviewing us, Corral! We are very pleased to learn you enjoyed your overall visit with us at Isle of Capri Black Hawk.

Mazona

4 years ago

Wonderful N/a The room

Business response:

We’re thrilled you enjoyed your time with us, Mazona. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Isle of Capri Black Hawk in the future.

Kristen

4 years ago

Comfortable and cute Needed a deep clean There was dust in corners and on surfaces Candy left under dresser from last guests Extremely low shower pressure. No bath tub Comfortable, good amenities, pet friendly, kid friendly in restaurant

Business response:

Your gracious comments are very much appreciated, Kristen! We are thrilled that you enjoyed your time at Isle of Capri Black Hawk. We are committed to making your future visits as good as this one.

Sherri

4 years ago

it was pleasant the double door lock was broken which the wind kept blowing the door slightly open with cold air. Put chair in front to keep closed convienence

Business response:

Thank you for taking the time to share your experience with us, Sherri! We can't wait to welcome you back for another great time at Isle of Capri Black Hawk soon.

Randy

4 years ago

Awesome Everything was great Every time my wife and I stay here it is absolutely awesome. We love the staff, the food and the resort

Business response:

Thank you for your spectacular review, Randy! We are thrilled you enjoyed all that Isle of Capri Black Hawk has to offer. We hope to welcome you for another great stay soon.