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iAqualink app
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seems to lose connection and syncing a lot
Business response:
Hi Todd, Our apologies. Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. Thanks! - iAquaLink Support
at first, the system worked well. Now, there is no connection to the web, so we can not change any timer setting. Thx for the help that is much more than the help line.
Business response:
Glad we can help, Louis! While we're not sure what caused your issue, here's a tip to be aware of: if your automation system schedule edits are interrupted before they're saved, you will need to reboot the system via the breaker. Let us know if we can help more at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Happy swimming! - iAquaLink Support
amazing product! we love it!
Business response:
Thanks for sharing your first-hand experience, Julie! It's always a pleasure to hear from satisfied customers like yourself. Wishing you the perfect swim. - iAquaLink Support
Good app. Drops out every now and then. But I really like the app
Business response:
Thanks so much for your kind words, Kym! We're thrilled that you really like the app. To help with connectivity, ensure that the wifi signal out by your pool is consistently at least 10 Mbps, though closer to 15 Mbps is ideal. Our support team can help with tips specific to your setup; give us a call at (800) 822-7933. Thanks! - iAquaLink Support
it is functional. it does not impress. perhaps I need to curb my expectations of what is possible as it does control all aspects of the connected pool equipment. time should be sync'd to NTP servers as the app suffers from serious time drift. as stated, it is functional, just not impressive.
Business response:
Our apologies, Carlos. Please give us a call at (800) 822-7933 so we can update the firmware on your equipment, which should improve the time issue. Thanks for letting us know. - iAquaLink Support
Very helpful and convenient. I don't have to wade through my backyard foliage to gain access to the pool panel.
Business response:
Thanks for sharing your story, Amtul! We really appreciate your taking the time to share your experience with us. If we can assist with anything, please let us know at (800) 822-7933 or iaqualinkfeedback@fluidra.com. Enjoy your pool time! - iAquaLink Support
Why are there not more color choices?? The colors are there! Red for example is included in USA and disco modes, break it out for us!
Business response:
The options in the app depend on the physical lights installed in your pool. For many lights, red does not illuminate a pool well due to its longer wavelength and is not designed as a solo color. Thanks to customer feedback like yours, Jandy offers Infinite Watercolor lights, capable of any color in the rainbow, including red. - iAquaLink Support
It works well, but occasionally has some connectivity issues. UPDATE I was impressed that Zodiac responded to my review with some suggestions. The problem certainly could be a Wifi issue on my end.
Business response:
Hi Tom, Thanks for your review! Please ensure that the wifi signal by your pool is consistently at least 10 Mbps and uses a 2.4 GHz wifi network. If using a mesh router, see https://tinyurl.com/fluidraapp. For further assistance, contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can work with you directly. - iAquaLink Support
It works well, but occasionally has some connectivity issues.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,215 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.