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iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
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Horible customer service, won't answer your questions but give you random answers about your account. Without even ✔️ ng security. All I wanted to do was reset my password but they can't even do that right. RUN.
Business response:
Hi Yvie! Sorry to hear you had issues resetting your password. In order to do you need to go to sign into your account and click "forgot password". From there you can reset it easily. Please try this and if this does not work reach out to support@icash.ca with your phone number. Thanks!
Never received the password to accept my loan. Three attempts to reach cust service and no answer.
Business response:
Hi Emily! The password is sent by email and SMS at the same time the e-Transfer is sent. We apologize for a possible issue, I have personally forwarded this to our customer support team and would love for you to email again with your client ID and the best number to reach you at. We apologize again and hope to hear from you.
Sucked
Business response:
Hi Mike, we're sorry to hear that. Please try to update the app to get the best experience with the iCASH app. Don't hesitate to reach out to support@icash.ca if you ever have any questions or concerns. Thank you.
Instant Module Loan doesn't operate 24/7 like they say they do and you cannot get approved or an e transfer in 2 minutes. Good credit IS necessary and you need your SIN # to apply. I APPLIED FOR MONEY I COULD HAVE PAID BACK IN LESS THAN A MNTH! I MADE THAT CLEAR! STILL DENIED! Plus it took an hour to apply only to be denied. I would give zero stars if given the chance!!! Update: Even after leaving a review and reading icash review below I still stand by my opinion.
Business response:
Hi Katie! Your SIN is used to verify your information and to stop fraudulent activity from being performed. iCASH's top concern is your safety and information and it would never be sold or shared. We apologize for the wait as we experienced our highest volume yet, please email support@icash.ca to learn more about responsible lending.
Just little tip, you can SEND a PAD cancellation letter If you choose to default on the loan :) you don't need to change ur bank account. Send ICash a Pad Cancellation request save your copy, if after Icash withdrawals from your account after receiving the PAD Cancellation letter you are entitled to a refund. just contact your bank and show them the pad cancellation letter
Business response:
Hi KeShean! Thanks for taking the time to leave us a review. If at any time you think you might default on a payment, please reach out to support@icash.ca to delay or change your payment. Reversing or stopping a payment can lead to defaulting on a loan which can lead to collections which could affect your credit score. Thanks!
not what I expected. loan was much smaller than what I was preapproved for and charged me unnecessary extra charges
Business response:
Hi Jeremy! Here at iCASH, we pride ourselves on being responsible lenders, meaning we will never lend more than we know you can payback. We are required by the regulations of the provinces we operate in to follow these guidelines. If you wish to learn more please reach out to support@icash.ca. We apologize again and thank you for choosing iCASH.
They are usually good. Never had a problem till this month. My 4th loan and my payments went through yet it says it has not. Been 2 days and no one has got back to m e. They should have a phone number to talk to someone. It's frustrating.
Business response:
Hi Rhonda! We apologize for your wait. Please reach out to support@icash.ca with your client ID and phone number so we can get back to you ASAP. Thanks for choosing iCASH and for your feedback.
Horrible
Business response:
Hi Reb! We are terribly sorry you had a less than a great experience with iCASH. We would love to hear about it and try to rectify the situation with you. Could you please reach out to support@icash.ca with your client ID and phone number so we can get to the bottom of the situation? Thanks!
great app you can really trust. super easy but the service kinda sucks
Business response:
Hi Jeremie! Thanks for leaving us such a kind review. We are sorry to hear you found our services less than great, could you please reach out to support@icash.ca? We would love to hear what we could do better for you. Thanks again.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,199 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.