This profile has been claimed by the business owner or representative.
Ideal Dental Willow Bend
- Dentists
- Plano, TX
About this business
Location details
1885 North Dallas Pkwy, Ste 900, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Dr Doan and team at the North Prosper office reached out to me and I have a new outlook on Ideal dental. They took the time to look into my concerns and we agreed to adjust the cost of the replacement. That's all I wanted to begin with. The team was so accommodating with getting me in and out in no time and everyone was polite and professional. I highly recommend Dr Doan and practice!
Business response:
Hi Joe, we’re very sorry for the frustration you’ve experienced while trying to get answers and a resolution regarding your concerns. We understand how discouraging it can be to feel that your questions have not been fully addressed, especially after making multiple attempts to seek clarification and follow-up. Your concerns and the experience you described are being taken seriously and are currently under review by our leadership team. If any questions come up in the meantime, our Guest Services team is available at (469) 4... read more
Such an amazing staff. I had my first visit today and everyone that I talked today was very pleasant. I look forward to my next visit. -Maurisha Banks
I have been coming here for a couple years and have never had any issues. Last visit was with Dr. Doan, however he's taken on a new role within the company and Dr. Dinh has taken over and she's super sweet! The office staff is awesome and friendly and explain everything in detail. Adisa gave me a great cleaning and was very thorough. Solomon was extremely kind and professional. I highly recommend Ideal Dental of Willow Bend!
Always friendly and efficient. Front desk has gotten an upgrade! They are far more friendly and kind then in the past! So happy to have a good experience there as I am scared of dental work. Thank you for making it easy.
Dr. Doan and the hygienist have great chairside manner. The desk staff will help you with whatever you need.
Business response:
Thank you for the awesome review, Camille! Come back and see us soon!
From the front to the back, it was overall an amazing experience. They were able to get me in the same day and do all the treatment I needed. As soon as I walked in, Christa and Gabby greeted me with big smiles! The assistants Ily and Adeisa were friendly and made me feel really comfortable. Dr. Doan was so great and explained everything to me in detail. The office manager Samantha was very knowledgeable about my financials and helped with my insurance questions. I feel like I'm leaving with a lot more information and a few ... read more
Business response:
Wow! What a visit! We are so happy to know you had an enjoyable experience at our office, Brett. We will always try to make sure you are comfortable and at ease during every appointment. :) You are an awesome guest and we really appreciate you. We look forward to seeing you again soon!
Each and every time I come in to Ideal Dental of Willowbend I leave with a smile and happy with kind, nice great people there it makes each and every visit just that much great!
Business response:
Marcus, we are extremely pleased to hear your visit went well! Making guests smile is our #1 goal, we are so happy we made you smile! Thank you for the awesome review and we look forward to seeing you soon.
The level of professionalism in this practice is unbelievable! I highly recommend Dr. Lim..He addresses your concerns and explains the procedures he will perform before he does them as well as when he is doing them. Thank you..
Business response:
Roberta , thank you for the review! We are glad our team has taken great care of all your dental needs. We will relay your kind words to Dr. Lim! See you next time :)
Listen. I have hated the dentist and everything about going. I have fought a battle with my teeth due to illness and it always feels like I'm going to be under attack, in pain, or ridiculed. It happens almost every time. I just had a great experience with a clean and professional wait room, caring people like Kiki who really listened and made me feel heard, and a front desk staff that wanted to work with me to figure out payment for work that really needed to be done. Half my face is numb, sure. Dr. Lim was fast, effective... read more
Business response:
We are incredibly grateful you took time out to leave us this phenomenal review, Rachel. Thank you. :) We know that the dentist isn't everyone's favorite place but we are we could make things as quick and painless as possible. Your review will give the staff great encouragement to keep up the great work, thanks again! Please recommend us to your family and friends. :) We look forward to your next visit.
Frequently asked questions about Ideal Dental Willow Bend
How is Ideal Dental Willow Bend rated?
Ideal Dental Willow Bend has a 4.5 star rating with 649 reviews.
When is Ideal Dental Willow Bend open?
Ideal Dental Willow Bend is open now. It will close at 5:00 p.m.