Ideal Dental Willow Bend

Ken 

on Yelp

8 months ago

Office staff misled into believing that my health insurance benefits were covered by previous expiration of a previous dentist. I believed and trusted that person. It turned out to be a lie. I was for both the expired and new procedures. 

Stella W. 

on Yelp

a year ago

The new Doctor was aggressive with me and very rude. She punctured my gum for no reason because she couldn't make me bleed with probing and trying to say I needed a deep cleaning when my gums are clearly healthy. She took an oath (at least I hope) to do no harm, but she did harm to me. 

Linus C. 

on Yelp

a year ago

DO NOT EVER go to Ideal Dental. Corporate slop greed that told me a "needed" procedure would be covered by insurance but it was not. Biggest scammers in the healthcare industry, which is really fucking hard to do. 

Allison C. 

on Yelp

5 years ago

They are so u organized. When I went to get a scan they didn't do the correct tooth. Had to do it 4 times that day. Then get called weeks later that they need me to come back because it still wasn't correct. Meanwhile I have a bad root canal so hopefully I don't get sick Get there and the machine was broken down sine the day before and why they didn't call me to tell me idk but I've wasted hours on my lunch break dealing with them. Do not get involved with any of these locations. They rip you off and do terrible work and t... read more

Yvonne M. 

on Yelp

5 years ago

DO NOT recommend receiving orthodontic services here. The orthodontist is amazing, however the office administration is unprofessional, does not return calls and balance bills patients. This goes against contract for in-network providers. I am owed approximately $900 and have yet to receive my refund. The last day appointment, I was told my daughter could not have her braces removed because I had a balance due. I had to remind them once again, I'm the one that is owed money. My appointments have been mishandled, doubl... read more

Jatinder S. 

on Yelp

6 years ago

Overcharged for services that were not covered in my insurance. Never received my money back. Also doctors keep changing in every visit 

Navneet G. 

on Yelp

6 years ago

Staff fails to acknowledge you when you walk in. 8 am appointment. No there pts in office. No phone calls. So they can't really say they're busy. Clearly saw me walking in. No acknowledgement, nothing. Turned back to computer. Waited a couple seconds at the counter then said something. Very bad customer service 

Ericka J. 

on Yelp

6 years ago

First let me start by saying other than my last experience there every other experience has been OK. I've visited Ideal Dental back in October 2019 and at that time I was given a treatment plan. Now mind you I have two dentist that I use. When I advise them that it would cost less at my other dentist to have my crown put on they decided to give me a discount so therefore they can have my business. So I came back for my crown in December it paid every dollar that was owed at that time. There were no other funds that were ment... read more

Andres Z. 

on Yelp

6 years ago

I have been going to this office for probably close to two years and noticed that they always seem disorganized and was always patient with them. The final straw for me is that they cancelled some appointments that I had made without tellIng me first because they said I didn't confirm the appointment in time. I have never no-showed any appointments that I have had with them. Time to find a new dentist!!!!