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Ideal Dental Willow Bend

4.5

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Location details

1885 North Dallas Pkwy, Ste 900, Plano, TX, 75093, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 3:00 p.m.
SunClosed
4.5649 reviews
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N B.'s profile image
N B. 
rating
8 years ago

Excrutiatingly painful toothache and swollen jaw. Emailed Ideal Dental in the middle of the night for appointment, got a call first thing in the morning and an appointment later that morning. I saw Dr Lim who was very thorough and considerate. After reviewing the xrays and examining me, he discussed all my options and his professional recommendation and we finally settled on me seeing a specialist. Dr Lim called and consulted with the endodontist and I was seen by her that day too. I recommend Ideal Dental and Dr Lim. 

Business response:

We are incredibly grateful that you took the time out to leave us this review—and we agree, Dr. Lim is truly a gem to have on our team! :) We count ourselves lucky for guest like you. We look forward to working with you again in the future! Happy Friday! 

Wendy F.'s profile image
Wendy F. 
rating
8 years ago

I've been a patient here for about 9 months. My teeth are crowded, which causes buildup a lot quicker than most. These guys placed me on a 3 month cleaning schedule, that has made a huge difference with, not only, how my teeth looks but how healthy my gums are. I've also had my third molars extracted with their surgery team. Now I'm looking into receiving either Invisalign or Braces. Thanks guys you're the very best I've ever had! 

Constance E.'s profile image
Constance E. 
rating
8 years ago

Once again....Dr. Lim and his wonderful staff made a not so fun procedure completely bearable! Love the Dr and staff! I always have anxiety before a dental appt. The unknown! Ugh... BUT, I love this office. The staff was so accommodating, patient, and so sweet. Everyone we encountered there was polite amd personable. The Dentist was fantastic with my 12 year old son...and with me. Root canals aren't the funnest thing, but he makes it not the worst thing. So pleased with our experience 

Business response:

Making guests smile is out #1 goal, we are so happy we made you smile Constance! Thank you for the awesome review. 

Cherrelle N.'s profile image
Cherrelle N. 
rating
8 years ago

I have been going to Ideal for about year and a half. I have nothing but good things to say about them. Dr. Lim and his assistant Hannah were awesome and found the resolution to my problem. Also Dr. Cramer whom is the orthodontist was great and helpful with all my question I asked about my braces. They work with you as far as a payment plan very reasonable prices. Choose Ideal you won't regret it. 

Business response:

Thank you for the awesome review Cherrelle! 

Elva Y.'s profile image
Elva Y. 
rating
9 years ago

There are no words to describe how amazing everyone is at Ideal Dental. The staff is super friendly, professional, and helpful. I called to make an appointment and they were beyond patient working with my busy schedule and finding me a date and time that worked best for me. They even called me the day before to remind me about my appointment. The office is beautiful and clean. The patient rooms each have a TV so you can watch while the dentist works on you, magazines, and even a little blanket in case you get cold. Speak... read more

Tommy C.'s profile image
Tommy C. 
rating
9 years ago

What a great place. I had lost my PPO insurance and had to find a good HMO. I found one in Ideal Dental of Willowbend! Two other HMO approved locations I had gone to were telling me I had cavities or that I needed a deep cleaning. I had left my PPO provider in 2016 cavity free, and had great hygiene. So to find out that I had cavities a few months later seemed dubious. This location took care of me, did not try to upsell me and gave me a thorough exam. Location is clean, staff is kind and knowledgeable. Thanks Ideal and tea... read more

David M.'s profile image
David M. 
rating
9 years ago

Summary: Great place, amazing staff, will return! My experience here was fantastic! I hate going to the dentist but this place is unlike any dentistry I've been to. Every individual I was in contact with (reception, hygienist, dentist, staff) were so nice. Each person asked me if I had questions and was willing to answer. My wife and I chose this place because they have saturday availability which was difficult to find at other dentistries. Since I was new, they started with x rays which was fast. The lobby had a tv to wat... read more

Dquenelle J.'s profile image
Dquenelle J. 
rating
2 months ago

They suck so bad, customer service sucks at the front desk - the doctor isn't that great either lol I'd personally go elsewhere, which I did right away. Lookin back this place charged my insurance for so much and they ONLY did an x ray while I was there , fraud as hell. Probably because I verbally told them I'd be going elsewhere to get a second opinion.. I wasn't even going to write a review but people need to know they'll charge you for something they didn't do, also the doctor is eeh. Not a comfortable environment at all.... read more

Business response:

Thank you for bringing this to our attention. We understand your frustration and have shared your feedback with our leadership team. Please feel free to contact us at (469)420-5099 or customerservice@myidealdental.com if you'd like to discuss your experience further. 

Joe O.'s profile image
Joe O. 
rating
2 months ago

Avoid at all costs... I needed an existing crown replaced on a back molar that was previously done at this office. A few days after the visit and no follow up I call the office to check the status of my price reduction request. The office manager (Andrea) says it's just out of warranty and I would have to pay the full price however imaging that they have on file from three years ago while it was under warranty shows that the molar was cracked and chipped years prior. The dentist office never pointed out the issue or sugges... read more

Business response:

Hi Joe, we’re very sorry for the frustration you’ve experienced while trying to get answers and a resolution regarding your concerns. We understand how discouraging it can be to feel that your questions have not been fully addressed, especially after making multiple attempts to seek clarification and follow-up. Your concerns and the experience you described are being taken seriously and are currently under review by our leadership team. If any questions come up in the meantime, our Guest Services team is available at (469) 4... read more

Frequently asked questions about Ideal Dental Willow Bend

How is Ideal Dental Willow Bend rated?

Ideal Dental Willow Bend has a 4.5 star rating with 649 reviews. 

When is Ideal Dental Willow Bend open?

Ideal Dental Willow Bend is closed now. It will open tomorrow at 8:00 a.m.