Isle Casino Hotel Bettendorf

Business response:

Thank you for staying with us and for sharing your feedback. We’re glad to hear you enjoyed the room overall, but we’re very sorry the refrigerator wasn’t working during your stay. That’s not the experience we want for our guests. Our team has already been notified so we can ensure this doesn’t happen again. We appreciate you letting us know, and we hope to welcome you back for an even better stay next time. 

Business response:

Thank you so much for the amazing review! We appreciate it! 

Business response:

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear you enjoyed our friendly staff, the casino, and your meal at Kelley’s — we’ll be sure to pass those compliments along. We’re truly sorry to hear that your room was cold and that the heat wasn’t working properly. That’s not the experience we want for our guests. Please know we’re following up with our maintenance team to ensure this is addressed right away. We appreciate your feedback and hope to have the opportunity to welcome you ... read more

Business response:

Thank you so much for your kind review! We greatly appreciate it. 

Business response:

Thank you so much for the perfect rating! 🌟 We really appreciate you taking the time to leave a review. We’re glad to know you had a great experience, and we look forward to serving you again! 

Business response:

Thank you for sharing your feedback. We’re glad to hear the room itself met your needs, but we’re truly sorry for the issues you experienced during your stay. The concerns you mentioned—hot water in the sink, room temperature, and the hallway climate—are not the level of comfort we aim to provide. Your comments have been shared with our maintenance and housekeeping teams so we can address these problems promptly. We also appreciate your note about the bed and will take it into consideration as we continue improving our gues... read more

Business response:

Thank you for the perfect 10/10. We're delighted to hear you enjoyed the room and felt well taken care of by our friendly team. We truly appreciate your feedback and look forward to welcoming you back. 

Business response:

Thank you for sharing your experience with us. We’re glad to hear you enjoyed the casino and found it convenient and easy to access. It’s great to know the North Tower worked well for your stay, too. If there’s anything we can do to make your next visit even better, we’d love to welcome you back. 

Business response:

Thank you so much for sharing your experience! We’re thrilled to hear that you find our rooms consistently clean and comfortable. Providing a relaxing, spotless space for our guests is something we take great pride in, and feedback like yours truly means a lot.