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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Kellers steakhouse was very good
Business response:
Thank you for your review! We’re so glad you enjoyed Keller’s Steakhouse—it’s definitely a favorite, and we’ll be sure to share your kind words with the team. We appreciate your feedback and hope to welcome you back again soon for another great experience!
The rooms were fine, but our air conditioning was not working properly. Didn't discover until later in the evening so it was very warm trying to sleep. Notified staff at front desk the next morning and they just said thanks for letting us know. Tried to make a cup of coffee in the morning and there were only plastic water cups in the room. Had to get dressed to go downstairs to get coffee. Not major things, but for the price I would expect the basic things to be working and available.
Business response:
Thank you for your feedback. We’re glad you found the room fine, but we sincerely apologize for the inconveniences you experienced. Had we known about the A/C issue that evening, our team would have addressed it right away or moved you to another room. Our front desk is available 24/7 for any concerns. In the morning, our housekeeping team would also have been happy to deliver any missing items, like coffee cups, directly to your room. We appreciate your comments and hope to have the opportunity to provide a better experienc... read more
Casino has a smoke problem. Room had an issue with water temperature. No cold. Tub could have poached chicken it was so hot. 2 night stay and no housekeeping for garbage pick up. Staff was extremely pleasant.
Business response:
Thank you for your feedback and for choosing to stay with us. We sincerely apologize for the issues you experienced during your stay. We understand how important comfort is, and we’re sorry to hear about the smoke concerns in the casino, the lack of temperature control in your room, and the missed housekeeping service. The water temperature issue you described is certainly not the experience we want for our guests, and we appreciate you bringing it to our attention so it can be addressed promptly. On a positive note, we’re v... read more
Staff was so nice check in!!! Room was so clean and perfect. The bed was so comfortable and the sheets were so soft.
Business response:
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. It’s great to know our team made a strong impression at check-in and that you found your room clean, comfortable, and relaxing. Providing a welcoming atmosphere and a great night’s rest is exactly what we strive for, so your kind words truly mean a lot to us. We appreciate you taking the time to share your feedback and look forward to welcoming you back again soon!
The casino was fun. I went with a couple of friends and had lots of fun. The only down side was that the rooms had microwave
Business response:
Thank you for your review! We’re so glad to hear you had a fun time at the casino and enjoyed your visit with friends—that’s what it’s all about! We appreciate your feedback regarding the room amenities. Your input is valuable, and we’ll keep it in mind as we continue to improve the guest experience. We hope to welcome you and your friends back again for another great stay soon!
Room was clean. Check in was easy.
Business response:
Thank you for your 8/10 rating! We’re glad to hear you found the room clean and that your check-in experience was smooth and easy. Providing a comfortable stay and efficient service is very important to us. We appreciate your feedback and look forward to welcoming you back again soon!
Great hotel and event space!!! Front desk was amazing. Parking was free and great!
Business response:
Thank you for the perfect score and the wonderful feedback! We’re so glad you enjoyed your stay, our event space, and the front desk service. We’re also happy to hear the free parking was a plus. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
The staff was excellent. The rooms were a roomie and it was just an overall beautiful place.
Business response:
Thank you for your review, Elizabeth!
Because this is attached to a Casino, the first thing you smell when walking in is smoke. At least the rooms are away from the Casino but you will smell it all the way to the elevators. The rooms were nothing special but the bathroom was not cleaned. There was pee stains all around the bottom of the toilet. Gross
Business response:
Thank you for your feedback. We’re sorry to hear about the smoke odor on the way to the elevators and especially concerned about the cleanliness of the bathroom. This is not acceptable, and we’ve shared your comments with our housekeeping and management teams to address this immediately. We appreciate you bringing this to our attention and apologize for the inconvenience.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 4 star rating with 7,794 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.