iStorage

Tony O 

on BBB

a year ago

We recently encountered a distressing situation with our storage unit. A significant part of the wall was noticeably seeping water, resulting in a constant trickle down its surface. This led to our stored items becoming damp and infested with a black, slimy mold. The odor was intense and unbearable.Due to ongoing construction, we were unable to access our unit and were advised to return at a later time. Our unit was one of the largest available, as we had cleared out our home for renovations. When we finally managed to enter... read more

Kims Korner TV B 

on BBB

a year ago

Late fee charges.Company charges late fee based on a percentage of your rental space fee. My apartment charges a flat fee of $50.00 no matter how much your rent is. Is this legal for Extra Space to charge based on a percentage? I never heard of such.This is ridiculous! I dont live there I just rent a space. I have contacted the Attorney General and am awaiting an answer. Shame on Extra Space. 

Grace A 

on BBB

a year ago

I rented a storage back in 11/4/223 at ************************************. Within 48 hours, there was a burglary incident happened. My stolen items were worth over $10k. I purchased worth $2k insurance coverage recommended by them. I filed a lost claim against this ************** took more than 2 months to receive settlement payment. I filed a small court claim against them and I won the case by a small fraction amount only. Thus, I still lost a large amount valuable items. I received the court judgement document, I still ... read more

Serenity J 

on BBB

a year ago

THIS HAS TO BE THE WORSE EXPERIENCE I EVER WENT THROUGH AT AT STORAGE UNIT MY STORAGE WAS BROKEN INTO AND RANSACKED SMH EVERYTHING OF HIGH VALUE I OWNED IS GONE! SOMEONE TOOK MY THING AND PICKED MY LOCK AND TOOK THIER TIME TO GO THROUGH AND SHOP IN MY STORAGE UNIT THAT I PAY TO HAVE MY THINGS SECURE! WHAT A JOKE THIS IS COMPLETELY UNACCEPTABLE AND I WILL BE TAKING LEGAL ACTION IMMEDIATELY!!!!!!!!! 

Mia S 

on BBB

a year ago

I moved out my apartment of November of 2023. I made my reservation and put all my personal items even my children school stuff in there because they are special needs children. I had to downsize my new apartment.So, I went to the storage just so will do a bait and switch scheme to advertise people to get a storage if and when for FREE for one month. However, I had to pay a small fee of ***** so RIGHT THERE that sets off red flags . The price was for my storage lock and a down payment. My intuition was nudging me not to do i... read more

Jason P 

on BBB

a year ago

I started a lease for a storage unit in July 2022 at $11/month. I received a notice a year later in August 2023 saying my rate would jump to $30/month. Then recently, not even a year after my last increase, I received a notice saying my rate would jump again to $40/month. My monthly has more than tripled in less than 2 years. This reeks of price gouging and bait and switch business tactics. 

Brent M 

on BBB

a year ago

HorribleIve run into financial difficulties and once my payment was 6 days late they charged a $20 late fee. No big deal. But on day 21 they charged a $120 pre foreclosure fee. Thats a 160% late fee on an account that isnt 30 days late. Avoid like the plague. 

Coco B 

on BBB

a year ago

this is for the one run by "*****" over in federal way. i called to take care of my bill. full disclosure i rented when it was under a different company and made sure it was a great fit for me. part of this meant that I was able to access my account while i was overseas. they changed companies about three months ago. This meant that i was no longer able to access my online account. it also apparently meant that autopay no longer was working. So, instead of having integrity and correcting their mistake "*****" treated me like... read more

Suels L 

on BBB

a year ago

Do not rent at most places bait switch price they dont care every 3 months price increases rude ignorant people from corporate Mormen **** ! From on site management to field management they dont care ! You will be sorry and have to move out ! Price from 112$to 344$ discusting company your warned ! Stay away you most likely be sorry! The truth ! No cares ! You will be moving your stuff ! And pay movers !